Service Delivery Manager (Canada)

Job Description

Role Purpose:

The Service Delivery Manager is responsible for ensuring that we deliver against client expectations and contractual obligations. You will act as the single point of contact for all service-related requests, and you will be the customer’s advocate within the business.

What I Do Is:

• Manage a portfolio of clients throughout their service lifecycle.
• Act as your client’s single point of contact for all service-related issues and requests.
• Prepare and present accurate reports relating to performance of our service against defined targets.
• Assist in delivery of internal and client facing projects, on time, within budget and to agreed standards.
• Collaborate with internal teams to ensure that all services we provide the client are delivered optimally.
• Work with Service Product Owners / Solution Managers to maintain and contribute to the development of services as part of our continual service improvement initiatives.
• Analyse the data to provide actionable insights that provide true value for the client.
• Communicate effectively with technical and non-technical audiences.