Job Description
Client Care, Front Desk Location: Stittsville, ON Employment Type: Full Time Job Status: Existing Compensation: $17.85 to $25.00 per hour, depending on experience and skills
Overview
Stittsville Small Animal Hospital is currently welcoming a Veterinary Receptionist to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Responsibilities
- Create a warm and welcoming environment for our patients and pet parents
- Answer the multi-line phone system and track and book appointments effectively
- Place outbound calls to pet parents for follow-up and future appointment bookings; scheduling appointments
- Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality is an asset!
- No experience with animals, no problem, so long as you love pets!
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!
- RRSP Employer 5% Group Match Program!
- A caring culture of Wellness and Appreciation!
- Competitive wages and health/dental benefits!
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps!
Click “Apply Now”
Equal Opportunity Employer
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
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Internal Applicants
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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