Job Description
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a long term contract role for one of our premier client in Canada for Technical Manager – Coveo Implementation.
This is Remote role and client is actively hiring for this position.
Job Title: Technical Manager – Coveo Implementation (Contractor)
Duration: 6+ months contract
Location: Remote
About the Role
We are looking for an experienced Technical Manager to lead the design, development, and implementation of the Coveo Search Platform as part of a digital intranet transformation initiative. The role involves overseeing the full lifecycle — from requirements validation and architecture design to build, testing, and hypercare support. The solution will integrate Coveo with Contentful CMS and ServiceNow to deliver a unified, intelligent search experience across the organization.
Key Responsibilities
Leadership & Delivery
- Collaborate with business and technical stakeholders to refine and validate solution requirements.
- Define and document the end-to-end architecture, ensuring seamless integration between Coveo, Contentful, and ServiceNow, with scalability for future sources and use cases.
- Develop detailed sprint and delivery plans aligned with project milestones.
- Lead and manage cross-functional teams (development, QA, DevOps) to ensure high-quality and timely delivery.
- Conduct technical design reviews and serve as the primary liaison between internal teams, vendors, and business stakeholders.
- Oversee environment setup, configuration, and CI/CD pipeline implementation.
- Troubleshoot and resolve technical issues across build, testing, and hypercare phases.
- Maintain comprehensive technical documentation including architecture diagrams, configurations, and integration specifications.
- Support knowledge transfer, adoption, and post-launch stabilization activities.
Required Technical Skills & Experience
Coveo Expertise
- Proven hands-on experience with the Coveo Search Platform, including configuration, indexing, query pipelines, machine learning models, and analytics.
- Strong understanding of Coveo APIs, connectors, and integration — especially with Contentful CMS and ServiceNow.
- Experience in relevance tuning, result ranking, and usage analytics.
- Nice to have: Experience implementing Coveo for intranet solutions and familiarity with CAGR implementation.
- Preferred: Coveo Platform Developer Certification.
Integration & Development Skills
- Experience integrating Contentful CMS with enterprise search platforms.
- Experience working with ServiceNow APIs, knowledge base integrations, and data synchronization.
- Proficiency in modern web technologies (JavaScript, Node.js).
- Solid understanding of API management, JSON, OAuth 2.0, and SSO integrations.
- Familiarity with Azure Cloud and CI/CD automation pipelines.
- Background in data modeling, semantic search, and search relevance optimization.
Project Management & Delivery
- Proven experience leading cross-functional technical teams across development and QA.
- Strong Agile/Scrum background, including sprint planning and backlog management.
- Excellent communication, stakeholder management, and risk mitigation skills.
- Track record of delivering enterprise search or composable digital experience platforms successfully.