Customer Service Representative

Job Description

Job Description

Job Description

Title: Customer Service Representative (CSR)-CA
Location: 3239 Dundas Street West Oakville, ON L6M 4B2
Duration: 12 Months
Pay rate:  $23/hr. on T4 with holidays and vacations benefit 

Job Description:

Interacts with a company’s customers to provide them with information to address inquiries regarding products and services

Primary Responsibilities:

• Deal with and help resolve any customer complaints.

• Responsible to handle all complaints in accordance with the company’s guidelines and policies.

• Representatives may attempt to solve the problems or at least propose some solutions.

• Responsible to send customers their replacement products or reverse erroneous fees.

• Responsible to function like gatekeepers, getting information on the problem and passing it along to someone else to solve.

• Responsible to validate that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied when he hangs up the phone.

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities