Credit Collections Representative

Job Description

<p><b>Bilingual Credit & Collections Representative</b></p><p>100% On-site, Full Time</p><p><b>Location:</b> Mississauga</p><p><b>Hours:</b> Mon-Fri - 8:30am-5:00pm - (40 hours/wk.)</p><p><b>Salary:</b> $55K-$70K</p><p><br></p><p><b>Perks:</b></p><ul><li>Company-paid benefit plan (after 3 months)</li><li>Dental plan</li><li>Vision plan</li><li>Drug plan</li><li>Life Insurance</li><li>Disability Insurance</li><li>Tuition reimbursement</li><li>Pension plan</li><li>Excellent training</li><li>Opportunity for growth</li><li>Great team friendly atmosphere</li></ul><p><br></p><p><b>Company:</b> Our client is a leader in their industry. Due to continued growth, they are looking to add a talented and flexible Bilingual Credit & Collections Representative to their team of professionals.</p><p><br></p><p><b>Summary:</b></p><p>In this role, you will be responsible for managing overdue customer accounts by contacting clients, negotiating payment plans, resolving billing issues, and documenting interactions. You will be aiming to secure payments while maintaining customer relationships and ensuring company financial health, balancing assertiveness with professionalism and strong communication. You will be handling tasks from credit application review to preparing aging reports, using collection software for account reconciliation and tracking.</p><p><br></p><p><b>Responsibilities & Functions:</b></p><ul><li>Make and receive collections calls to assess and resolve early and late-stage accounts Assess and negotiate solutions to bring accounts up to date.</li><li>Ownership of assigned portfolio.</li><li>Ability to de-escalate customer concerns and resolve situations.</li><li>Schedule and follow up with customers to ensure that commitments are met.</li><li>Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.</li><li>Notifying debtors of overdue payments and accounts by telephone and email - including timely follow up if a reply is not received.</li><li>Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes.</li><li>Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with sales and branch managers.</li><li>Opening of new customer accounts and maintenance.</li><li>Review, approve and release orders on timely basis.</li><li>Ad hoc reporting, special projects and presentations as required by Credit and Collection Supervisor.</li></ul><p><br></p><p><b>Qualifications & Skills:</b></p><ul><li>Fluently bilingual (English/French) - Spoken and Written.</li><li>High School graduate.</li><li>1+ year of working experience in accounting/finance. 1+ year Collections experience.</li><li>Experience using standard accounting software.</li><li>Candidates should have experience navigating procurement portals such as COUPA and/or ARIBA.</li><li>Proficient in MS Office Skills including Excel, Word, and Outlook.</li><li>Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic.</li></ul><p><br></p><p>AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.</p><p></p>