Body Shop Assistant Manager

The Twin Motors Auto Group offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible.

If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team!

Thompson Collision & Glass has an immediate opening for an experienced Body Shop Assistant Manager to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.

If you are result-driven, goal-oriented, love dealing with people, and look for the opportunity for career development within a dynamic and exceptional team, look no further! We provide the best management team, a friendly work environment, and the opportunity for advancement within the organization.

Summary:

Reporting to the Body Shop Manager, the Assistant Body Shop Manager is responsible for supporting the efficient daily operations of the Collision Centre. This role assists with customer service, staff coordination, work order management, and administrative duties to ensure a smooth workflow, timely repairs, and excellent customer experience. The individual must thrive in a fast-paced environment, demonstrate strong leadership skills, and maintain a high level of professionalism.

• Assist the Body Shop Manager in overseeing day-to-day operations.

• Support in developing and maintaining strong customer relationships to exceed expectations and build loyalty.

• Manage customer intake for collision and glass repair, including creating MPI glass claims and scheduling repair appointments.

• Monitor the progress of each vehicle throughout the repair process and provide timely updates to customers.

• Act as liaison between customers, insurance providers, and technicians to ensure clarity of work orders and status updates.

• Review claims, source proper parts, assist in coordinating estimates and repair plans.

• Assist in scheduling and dispatching work to technicians to optimize shop productivity.

• Ensure accurate and timely administrative functions including data entry, filing, service logs, and reconciliation of cash drawers.

• Maintain compliance with safety, regulatory, and company policies.

• Support the Body Shop Manager in training, coaching, and developing staff.

• Assist with housekeeping and facility maintenance reporting.

• Provide backup coverage for administrative functions when required.

• Maintain a positive working relationship with team members, management, vendors, and customers.

• Additional duties as assigned by management.

• Previous experience in a collision centre, body shop, or automotive repair environment would be an asset.

• Strong organizational and multitasking abilities with excellent attention to detail.

• Proficiency with computerized systems (internal software, Microsoft Office).

• Excellent communication skills, both written and verbal, with a professional and customer-focused manner.

• Ability to work in a process-driven environment with heavy customer and phone interaction.

• Leadership potential with ability to support and motivate team members.

• Valid Driver’s License with a clean driving record.

• Positive energy, adaptability, and eagerness to learn and grow within the company.

Why Work for the Twin Motors Auto Group:

• Competitive Compensation Package & Group Health Benefits

• Training & Development Support

• EAP Online Health

• Vehicle Purchase & Service Incentives

• Opportunities for Career Advancement

• Employee events

• Employee recognition & rewards

• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

H5 Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at jessica.dugray@h5group.ca