Posted:
Job Description
Role
The role of the Training Administrator is to partner closely with OICH leadership to align training objectives with broader operational strategies, specifically promotion a culture centered on caring for the carers. This role is built for a strategic doer : someone who develops and supports all phases of staff, leadership, and organizational development programming through identification, development, assessment, experienced based learning initiatives, analysis and evaluation.
Responsibilities
- Act as the primary coordinator for training and development related initiatives within Ottawa Inner City Health.
- Collaborate with functional leads and subject matter experts in the development, design, and delivery of effective health care, administrative and safety training programs, including instructor-led courses, e-learning, and hands-on modules.
- Conduct training logistics, including scheduling, presentation and material preparation, and coordination with internal departments and external training providers.
- Coordinate registration and travel of staff for external learning events and conferences.
- Ensure all legislatively mandated and organizationally required trainings are scheduled and completed within set timelines.
- Maintain training documentation, including accurate records, certification tracking, and mandated timelines using a curriculum database.
- Evaluate internal and external program effectiveness, and implement improvements based on feedback.
- Facilitate the integration of diverse learning modalities (e.g., micro-learning, scenario-based practice, peer-to-peer coaching) into programs to accommodate varied learning styles and environments.
- Coordinate the delivery of on-boarding programs for new hires, internal transfers, students and interns.
- Act as a backup facilitator for training programs, as needed.
- Help prepare key performance indicators (KPIs) and training metrics for senior leadership to assess organizational learning effectiveness.
- Advise the Director of Human Resources and Administrative Services of any emerging issues related to employee development or training delivery.
- Participate in the implementation of various HR and administrative initiatives, projects and tasks.
Qualifications
- College diploma or university degree in Human Resources, Adult Education, Training & Development, or a related field.
- 2+ years experience in training coordination, instructional design, or people development, preferably in a health care or community non-profit setting.
- Excellent technical skills including proficiency with MS Office (Word, Excel, PowerPoint, Access, Outlook, SharePoint, desktop publishing)
- Experience with adult learning principles, instructional design, and knowledge management systems.
- Strong interpersonal, communication and presentation skills with the ability to engage with various levels of staff, including front line personnel and senior leadership.
- Demonstrated ability to be self-directed and to take initiative while working with a variety of individuals at all levels of the organization in a cooperative manner.
- Flexible in task delivery according to changing, and sometimes competing, priorities, meeting demanding deadlines, and producing high quality work
- Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with issues
- Ability to maintain strict confidentiality.
- Ability to proactively anticipate needs and follow-up items for the team.
- Exceptional written, interpersonal and communication skills,
- Excellent cross-functional communication and the ability to align stakeholders.
- Experience with LMS platforms (ie. Moodle), instructional design best practices, and content development tools.
Hours of work
This Full-Time role is an onsite role with a flexible start time between 7 am and 9 am. There may, on occasion, be a need to adjust hours to support early or late in day training.
Deadline for applications
October 31, 2025
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