Telecom Business System Analyst

  • Full Time
  • Toronto

Tata Consultancy Services

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status.

Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Skills and Responsibilities:

• Hands-on years’ experience as a Technical Telecom Business Systems Analyst designing technical IT applications and systems solutions.


• Strong experience in Genesys Cloud, Call Center Technology is MUST

• Strong knowledge of Agile, Safe methodologies is must.


• Strong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA

• Ability to understand and represent the needs in a software development environment.


• Knowledge of application architecture systems, networks, security, and enterprise databases

• Experience in user interface designs/wireframes using current standard design practices for wireframes.


• Ability to manage multiple priorities through effective organization and communication.

• Determine operational objectives by studying business functions and gathering requirements from multiple stakeholders to translate business requirements into software requirements.


• Collaborate with business and development teams to accomplish successful delivery of IT projects.

• Design new software/system solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications based on project requirements.


• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

• Facilitate communications on process understood. enhancements, and modifications to ensure issues and solutions are agreed to and understood.



• Contribute and actively collaborate with the team to ensure project goals are accomplished.

• Strong consultative and advisory skills


• Experience in other telecom experience is considered a strong asset.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Should you require accommodations during the recruitment and selection process, please inform Human Resource

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period.

We invite you to continue to apply for other opportunities that match your profile.

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