Summer Customer Service Specialist

Best Way Stone Ltd.

Paving a Brighter Future Together!
Who we are:
Quality built into everything we make. Since 1965, Best Way Stone has sustained growth through the contributions of our employee’s commitment to customer service, quality and innovative products.

Being a family owned and operated company has given us the ability to build strong, loyal relationships with our customers by creating positive experiences every step of the way. Products produced at our sites are found throughout Canada and the US in DIY projects to high-end homes, commercial applications and assisting in beautifying public outdoor spaces.
What we offer:
We offer a comprehensive compensation package, which includes:
A Competitive Wage
Employee & Family Assistance Plan
Company Sponsored Events
Wellness Program
Training & Development
About the opportunity:
To meet the needs of our constantly evolving clientele, Best Way Stone is looking for an energetic, positive and team oriented Summer Customer Service Representative to join our Customer Service Team.

As a vital member of the team, the Summer Customer Service Representative supports customers by providing knowledgeable information, answering questions and responding to grievances. Located at our Head Office in Woodbridge, the Summer Customer Service Representative will be responsible for acting as a liaison between Best Way Stone and its customers.
The ideal candidate will have:
Post-secondary education in progress.
Demonstrated prior customer service or related experience.
Proficiency in Mandarin and English, both oral and written, is an asset.
Ability to use basic math skills.
Excellent customer service skills
Ability to understand and follow instructions.
Ability to multi-task and work in a fast-paced environment
Ability to work independently as well as within a team.
Ability to provide regular and predictable attendance.
Strong computer skills
Ability to lift 50 pounds.
To be successful in this role, you will:
Have a mindset of problem solving, clear communication and creating a respectful team environment.
Have an ability to organize and manage detail work, as well as work independently and balance multiple tasks.
Be self-motivated with an interest in continual learning/training.
Be reliable and punctual.
Be able to work independently, as well as part of a team.
Be able to make quick decisions in a fast-paced environment.
Some of the responsibilities for this role include:
Promoting good customer relations
Providing premier customer satisfaction with a friendly demeanour.
Entering purchase orders, confirming order dates, taking phone orders and entering phone and fax orders into the computer system.
Perform tractor-trailer checks to ensure load accuracy before delivery.
Being responsive and timely, and displaying a caring attitude
Answering or finding the answers to customer questions
Process all cash and credit card transactions.
Assisting with completion of special projects as needed and assigned.
This is a seasonal position from May-September.

This position will require Saturday hours as well.
To learn more about our company and products, visit
Thank you for your interest in Best Way Stone. Only those who are selected for an interview will be contacted.
Best Way Stone welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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