Store Manager

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview :

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a passionate team of Pet Experts and enjoy the perks of helping Pet Parents daily. If you're enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get :

• Management training
• Product knowledge
• Competitive wages
• Pet-oriented career-building environment

What you do :

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team, including recruiting, scheduling, training, assigning tasks, supervising, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Handle administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Coordinate efforts to achieve targeted business results
• Perform other duties as required

What you bring :

• Minimum of 2 years customer service and retail management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees on sales techniques and customer service
• Capacity to understand and resolve inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset