Stage Experience And Services Manager, Stores

Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Job ID: 271929

Store Name/Number: AB-Bower Place (0850)

Address: 4900 Molly Banister Drive, Red Deer, AB T4R 1N9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the sales floor-our "Stage"-and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development, you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally, you will drive client engagement by innovating and executing in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

What you'll be doing as a Client Experience & Beauty Services Manager at Sephora -

• Training & Development. Conduct Beauty Advisor training for new hires and existing team members. Facilitate "Welcome to Sephora" and "Sephora 101" sessions as needed. Oversee the development and certification processes, while fostering opportunities to enhance artistry skills.
• Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Managed the Services online reservation system, including publishing Beauty Advisors' availability and class schedules. Ensured adequate staffing to maintain a smooth client flow and efficient check-in process.
• Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We'd love to hear from you if -

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent time management skills that extend to your team and their efficiency.
• Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listed-and that's okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.


Location, Availability, and Physical Requirements-

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora's Total Rewards-

• The Compensation. Sephora's pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications. #J-18808-Ljbffr