Specialist Product Manager

  • Full Time
  • Toronto

Canadian National Railway

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Specialist Product Management is responsible for working with cross-functional teams to design, build and roll-out customer-facing products.

The Specialist Product manager role works closely with business partners, engineering, and other team members to plan and execute the product strategy. The role owns product roadmaps and works closely with the Business and Information and Technology (I&T) stakeholders to operationalize these roadmaps for initial development and evolution of the product.

The Specialist, Product Manager (Customer Solutions) supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. The role ensures the product and related enhancements meet business needs based on market trends and CN objectives.

Main Responsibilities

Business Partnering

· Create trusted relationships between the Business and I&T organization, ensuring a clear communication channel and that product expectations on either side are aligned

· Work with the Business to collect and develop the pipeline of product opportunities and innovative ideas

· Translate the business needs into features through a formal product roadmap

· Collaborate with the product owners in the Business and I&T delivery team to operationalize the development and evolution roadmaps of the product

· Maintain intake of projects and enhancements

· Support the elaboration of business cases (including the need for change / objective, strategic alignment, benefits, etc.) and promote Business sponsorship

· Support the annual budget planning exercise led by Finance

· Provide business leaders with insight into innovative technologies that can disrupt or enhance business models and capabilities

· Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements

Evolving Product Management Discipline

· Prioritize product development activities to ensure alignment to both the business and technology strategies

· Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials)

· Collaborate and coordinate with other Product Managers and stakeholders to avoid duplication and handle dependencies

· Coordinate with other stakeholders including Procurement, Security, Architects, and Innovation as required

· Participate in industry and railroad committees to align product evolution and drive CN’s agenda

· Engage with vendors to understand and influence their product evolution based on CN’s strategic needs

· Ensure agile delivery teams deliver product features based on requirements and release scope

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday.

Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (up to 20%) in accordance with CN policy for meetings within Canada and the United States (U.S.).



Product Management

· Between 4-10 years of overall work experience

· Minimum 2-3 years of experience in product management or related role

o Demonstrated experience in engaging senior leaders and other stakeholders to support business decisions

o Experience in shaping, building, scaling and sustaining products

o Experience in diverse roles and increasing responsibilities across Business and I&T

o Experience in transportation and logistics companies*

*Any experience for these above would be considered as an asset


· Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business Administration or an equivalent degree and experience

· Master’s Degree in Engineering or Administration*

*Any designation for these above would be considered as an asset


· Knows the business and stays current on industry needs

· Sets direction and inspires others

· Communicates with impact

· Demonstrates agility and drives change

· Applies critical thinking

· Collaborates with others and shares information

· Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

· In-depth knowledge of product management discipline

· Familiarity with the principles of design thinking as well as lean and agile software delivery

About CN

CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee’s experience.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply.

If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at [email protected].

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

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