ServiceNow Solutions Architect

Job Description

ServiceNow Solutions Architect – BDO Canada

We’re looking for a senior, client‑facing leader responsible for designing, delivering, and scaling ServiceNow solutions that drive measurable business and operational outcomes.

Key Accountabilities & Responsibilities

Practice & Architecture Leadership

• Act as the lead ServiceNow architect for BDO engagements, establishing solution architecture standards, design patterns, and leading practices across implementations and managed services.


• Lead the architectural strategy for BDO’s ServiceNow migration, ensuring scalable, secure, and future‑ready platform design.


• Design and deliver ServiceNow solutions aligned to long‑term platform health, enterprise standards, and ServiceNow leading practices.


• Serve as a trusted advisor to client executives, supporting roadmap development, platform governance, and change management considerations.

AI, Automation & Operational Efficiency

• Identify and design opportunities to leverage ServiceNow AI, automation, and workflow optimization (e.g., Virtual Agent, predictive intelligence, flow automation) to improve service efficiency and customer experience.


• Partner with clients to translate operational challenges into automated, data‑driven ServiceNow solutions.


• Contribute thought leadership on how AI‑enabled service operations can support modern managed services models.

Pre‑Sales, Estimation & Market Growth

• Support pre‑sales activities including solutioning, scoping workshops, estimation, and proposal development in partnership with Sales and Advisory teams.


• Lead solution architecture discussions during sales cycles, articulating value, trade‑offs, risks, and implementation approach to both technical and executive audiences.


• Contribute to win strategies, value propositions, and differentiation for ServiceNow opportunities in the market.

Delivery Leadership

• Act as a lead member of delivery teams, providing architectural oversight and hands‑on leadership to ensure successful customer outcomes.


• Guide delivery teams through complex design decisions, integrations, and platform configuration challenges.


• Promote continuous improvement across delivery methodologies, accelerators, and reusable assets.

Team Enablement & Capability Building

• Mentor, coach, and enable other members of the ServiceNow delivery team, helping to grow internal capability and consistency.


• Lead internal enablement activities such as office hours, workshops, webinars, and playbooks for advisory, delivery, and go‑to‑market teams.


• Contribute to the development of a scalable ServiceNow delivery model, including standards, templates, and best practices.

Success Metrics

• Demonstrate BDO’s core values of Integrity, Respect, and Collaboration.


• Understand client’s industry, challenges, and opportunities; be perceived as positive, professional, and delivering high quality work.


• Identify, recommend, and focus on effective service delivery to clients.


• Contribute to an inclusive and engaging work environment that develops, retains, and attracts talent.


• Actively participate in adopting digital tools and strategies to drive innovation.


• Grow expertise through learning and professional development.

Experience & Education

• 8+ years of experience in professional services, consulting, or enterprise IT.


• Demonstrated experience designing and delivering ServiceNow ITSM and CSM solutions.


• Strong experience leading solution architecture, estimation, and client‑facing workshops.


• Proven ability to influence and consult with senior leaders, translating business needs into actionable solution designs.


• Experience working across complex stakeholder groups, including technical and non‑technical audiences.


• Strong analytical and problem‑solving skills, with the ability to independently drive initiatives to resolution.


• Demonstrated experience leveraging or integrating AI and automation into service operations, workflows, or decision‑making processes.


• Excellent communication and presentation skills, including the ability to develop visually rich, professional solution designs for executive and technical audiences.


• Ability to build trust quickly and engage effectively in both remote and in‑person environments.

ServiceNow Certifications

Required:

• Certified System Administrator (CSA)


• Minimum of two relevant Certified Implementation Specialist (CIS) certifications (e.g., ITSM, CSM)

Preferred:

• Certified Technical Architect (CTA) – required or to be achieved within 12 months

Compensation: $115,000 - $165,000 annually.

BDO Canada is a people‑first organization committed to professional growth, flexible benefits, and diversity & inclusion. All staff are expected to work a blended model of office, client site, and virtual work, unless accommodations are in place.

To apply, submit your resume to a Talent Acquisition Specialist through our careers portal.