Job Description
Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.
Responsibilities:
- Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic ServiceNow CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.
Requirements:
- 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
- ServiceNow certifications in CSM or related modules.
Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)
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