Service Operations Manager

Job Description

We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharine's, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.

Responsibilities:

• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.

• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.

• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.

• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.

• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.

• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.

• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.

• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.

• Drive continuous improvement efforts by responding to market trends and client feedback.

• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.

Requirements:

• A minimum of 7 years of experience in customer service management or a similar leadership role.

• Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment.

• Strong background in business operations, including job costing, resource management, and financial performance analysis.

• Exceptional communication and interpersonal skills to build lasting client relationships.

• Experience in implementing growth strategies and identifying market opportunities.

• Familiarity with service level metrics, objectives, and management practices.

• Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality.

• Proficiency in using data to evaluate performance and inform decision-making.