Job Description
Company Overview
Mobility 1st Ltd — Western Ontario's largest home medical supplier, providing sales, rentals, installs, and service for scooters, wheelchairs, lift chairs, stairlifts, vertical platform lifts, and ramps. As a family-owned business, we have a dedicated team committed to providing outstanding customer service for both individual clients and healthcare professionals.
Why this role exists
Our installs and service team keeps people safe and independent at home. As our Service Manager, you'll lead a small, skilled crew and jump on the tools when needed—diagnosing issues, performing repairs, and completing installs (stairlifts, VPLs, ramps) with craftsmanship and care.
What you'll do
- Lead the day-to-day operations of service & installs: oversee scheduling, dispatch, parts control, and quality checks.
- Perform hands-on diagnostics, repairs, and maintenance on mobility and home-access products (scooters/wheelchairs, lift chairs, patient lifts, stairlifts, VPLs, ramps).
- Conduct site assessments, provide technical recommendations, and ensure code/safety compliance.
- Coach/mentor technicians; build training plans and manufacturer certifications.
- Own customer experience: clear ETAs, respectful in-home work, neat finishes, and safe hand-offs/user orientation.
- Partner with Sales & Rentals to plan installs and post-install support; close the loop with documentation.
- Maintain inventory/parts, safety checklists, service records, and warranty workflows.
What you bring
- 5+ years in a technical service/installation trade (mobility/home medical equipment, stairlifts/VPLs, accessibility, electrical/mechanical, lifts, or related).
- 1–3 years leading a small field/service team (lead tech, foreperson, or manager).
- Solid mechanical/electro-mechanical troubleshooting; confident with power tools, low-voltage wiring.
- Clean Class G driver's licence; comfortable driving a service vehicle and working across London & nearby communities.
- Customer-first mindset and clear communication in homes, clinics, and seniors' residences.
- Nice-to-have: manufacturer training (e.g., stairlifts/VPLs/patient lifts) and familiarity with accessibility codes
What we offer
- Competitive pay
- Health/dental benefits, paid time off, paid training & certifications
- Stable, daytime schedule
- A purpose-driven business helping neighbours live safely at home
Job Types: Full-time, Permanent
Pay: $68,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Experience:
- Electric vehicle maintenance: 3 years (preferred)
- Supervising: 1 year (preferred)
Licence/Certification:
- Forklift Licence (preferred)
Work Location: In person