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Service Delivery Leader: IT & Cloud, SLAs & Growth

Fujitsu

Edmonton, Canada

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Job Description

A leading IT services company seeks a Service Delivery Manager to oversee the delivery of IT services to customers. The role involves managing service delivery teams, maintaining service levels, and ensuring customer satisfaction while pursuing business growth. Ideal candidates have 8-10 years of experience in Managed Services, strong financial acumen, and ITIL Certification. This position is critical for enhancing service delivery standards and achieving profitability targets.
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