Senior Operations Manager of Food & Beverage | Full-Time | FirstOntario Concert Hall

Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position SummaryThe Senior Operations Manager of Food & Beverageis responsible forthe end-to-end oversight of F&B operations at FirstOntarioConcert Hall, while providing operational support on occasion at TD Coliseum. This position ensures that all food and beverage services exceed guest and client expectations while driving financial performance and upholding brand standards.The primary goal is to achieve excellence in service quality, staff performance, cleanliness, and safety, while delivering growth in revenues from operations. This role leads front- and back-of-house teams, develops talent pipelines, and ensures best-in-class guest experiences.This role pays an annual salary of $85,000-$95,000 CAD Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until November 7, 2025. About the VenueOur Canada division operatesFirstOntarioConcert Halland TD Coliseum in Hamilton, Ontario. We deliver exceptional guest experiences through tailored food and beverage offerings, innovative service delivery, and best-in-class operational standards. Responsibilities Operational Leadership

• Manage F&B operations across concessions, bars, catering, and backstagespaces.
• Lead day-of-event service execution, ensuring seamless collaboration with other departments.
• Monitor and maintain high standardsfor cleanliness, quality, food safety, and service.
• Ensure proper setup, staffing, execution, and teardown for all events.
• Maintain vendor relationships and oversee product ordering and equipment maintenance.
• Work seamlessly with the Sponsorship Team to ensure compliance and alignment with brand partnerships.

Financial Accountability

• Develop and manage budgets, forecasts, and financial reportingwith the assistanceand support of the Finance Department lead.
• Drive growth in per cap F&B spend and reduce unnecessary expenses.
• Ensure all expense control systems (labor, inventory, etc.) are tightly managed.
• Maintain high margins and profitability through effective cost control.

Staff Management & Training

• Recruit, train, and lead all F&B service personnel (FOH & BOH).
• Implement performance reviews, onboarding programs, and succession planning.
• Ensure training programs are executed for hospitality, service recovery, and product knowledge.
• Create a supportive work culture that prioritizes employee development and satisfactionwhile following CBA guidelines.

Guest Experience & Member Relations

• Deliver exceptional service to guests, clients, and stakeholders.
• Identifyand implement new hospitality programming to enhance experiences.
• Work with the marketing team to promote F&B offerings and guest-facing activations.
• Lead feedback programs and service recovery protocols.

Compliance & Safety

• Maintain compliance with provincial liquor laws, health regulations, and OVG standards.
• Manage records ofstaff certifications including Smart Serve and Food Handling.
• Partner with our JointHealth & Safety committee for inspections and workplace safety protocols.

Administrative Leadership

• Maintain scheduling, payroll accuracy, and reporting.
• Participate in venue and departmental leadership meetings.
• Support cross-functional collaboration with Events Team, Ticketing, House Maintenanceand other departments.

Qualifications

• 5–7+ years of leadership experience in food and beverage or venue operations.
• Post Secondary educationin Hospitality Management, Business, or related field preferred.
• Experience managing F&B operations with P&L responsibility.
• Proficient in POS systems (Square preferred), Excel, and scheduling platforms.
• Smart Serve and Food Handler’s certification.
• Exceptional leadership, communication, and organizational skills.
• Ability to work flexible hours including nights, weekends, and holidays.
• Strong physical endurance; must be able to lift/carry up to 100 lbsand perform various physical tasks.

What Success Looks Like

• Consistent growth in food and beverage per capsand net revenue.
• High levelsof guest satisfaction and positive feedback.
• Well-trained, motivated, and retained F&B staff.
• Compliance with safety, cleanliness, and regulatory standards.
• Seamless coordination across departments and venues.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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