Senior Manager, Business Continuity and Crisis Management

Canadian National Railway

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Senior Manager, Business Continuity and Crisis Management is responsible for ensuring business resiliency before, during and after an incident.

The position is accountable for crisis and incident management as well as contingency and pandemic planning. The incumbent ensures that CN is prepared to protect against and recover from any incident so the company can restore operations in a timely manner while ensuring the health and safety of employees and protecting and promoting CN’s business and reputation.

Main Responsibilities
Program Development, Testing, and Execution

· Oversees the business continuity, crisis management, contingency and pandemic preparedness programs

· Lead the development, maintenance, and execution of a standardized corporate business continuity and crisis management framework and methodology including planning, training, awareness, and rollout

· Collaborate with various response groups (e.g., Information and Technology (I&T), Operations, Police, Legal, Communications, etc.) to build cohesive plans for a unified response

· Ensure that proper policies, standards, strategies, and resources, are in place for accuracy and readiness

· Serve as the backup lead for crisis incident response

· Coordinate all business continuity and crisis management work and testing

· Prepare and lead exercises including mock-ups, tabletops for incident crisis management

· Lead post incident exercise review, improvement plan development and implementation of recommendations

· Develop, maintain, and ensure adherence to Organizational Resilience (OR) governance and policies

· Develop, maintain OR metrics to ensure compliance and continuous improvement

· Develop and maintain the OR strategic roadmap, budgets, and timelines

Strategic Development

· Work with the Corporate Security leadership members to develop programs that increase our strategic capabilities and encourage excellence

· Grow CN’s security mindset and build partnerships.

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday.

The role requires being available on-call 24/7 to respond to critical incidents. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

The role requires minimal travel (10%) within Canada and the United States (U.S.) to visit CN sites.


· Between 8 to 10 years of experience in Business Continuity and Crisis Management

o Experience dealing with senior executives

o Experience implementing and sustaining large-scale compliance programs*

o Project management experience*

o Experience implementing organizational policies, principles, and standards*

o Railway experience*

*Any experience for these above would be considered as an asset


· Bachelor’s Degree in a related field

· Business Continuity Institute (BCI), Disaster Recovery Institute (DRI), or International Organization of Standards (ISO) Certification*

* Any designation for these above would be considered as an asset


· Collaborates with others and shares information

· Sets direction and inspires others

· Communicates with impact

· Demonstrates agility and drives change

· Knows the business and stays current on industry needs

· Applies critical thinking

· Delegates and empowers others to create accountability

Technical Skills/Knowledge

· General Microsoft Office computer skills

· Knowledge of a wide range of technology fields

· Knowledge of business impact analysis, crisis management, risk analysis, incident management, emergency response, emergency management notification systems

· Fluently bilingual, both written and verbal (English, French)*

*Any skills/attributes for these above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship.

At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%.

Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at .

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.%143955% %%management%%