Senior IT Operations Lead

Job Description

Our client, a growing organization based in the Edmonton area, is seeking a hands-on Senior IT Operations Lead to oversee daily IT operations while driving long-term strategy. This role is ideal for a technical leader who enjoys solving complex challenges, mentoring others, and building scalable, secure systems.
If you're someone who can balance strategic vision with practical, roll-up-your-sleeves execution, this could be a great fit.
Key Responsibilities

• Oversee day-to-day IT operations - manage deployment, configuration, and secure implementation of hardware, software, and systems.
• Develop and execute IT strategy - design scalable roadmaps to support organizational growth.
• Serve as the final escalation point for complex technical issues and troubleshooting.
• Manage IT infrastructure - ensure server stability, backups, and documentation are up to date.
• Monitor and maintain security - oversee patching, network management, and proactive risk mitigation.
• Integrate and manage cloud services such as AWS, ensuring scalable and secure solutions.
• Support governance and compliance - apply assurance principles aligned with frameworks like SOC 2.
• Administer key systems and tools - including Microsoft 365, Active Directory, SharePoint, N-Central, Proxmox, Fortinet, and Sentinel One COMPLETE.
• Mentor and support junior IT team members, sharing knowledge and building capability.

About You

• 3+ years of experience in an IT Administrator, Systems Engineer, or IT Operations Lead role.
• Proven experience with Microsoft 365, SharePoint, and Active Directory.
• Hands-on expertise with N-Central, Proxmox, Fortinet, and Sentinel One COMPLETE.
• Strong understanding of networks, servers, firewalls, routers, switches, and backups.
• Security-focused mindset with knowledge of compliance and governance frameworks.
• Skilled at managing both strategic planning and day-to-day execution.
• Post-secondary education in an IT-related field is an asset.

Preferred Qualifications

• Experience supporting SOC 2 or ISO 27001 security audits or programs.
• Background in cybersecurity training or awareness initiatives.
• Familiarity with remote desktop tools and optimization strategies.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

Why This Role

• Blend strategic impact with hands-on technical leadership.
• Join a collaborative team that values innovation, reliability, and professional growth.
• Work in a dynamic environment where your expertise directly influences how IT evolves.
  

At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.