Senior Director of Operations

  • Full Time
  • Ottawa
  • 150 - 200

First Transit Canada

Job Description: Regional Director of Operations

First Transit is hiring for a Regional Director of Operations in B.C or Alberta. Preferred candidate locations are Calgary, Edmonton, Kelowna, Vancouver, Abbotsford or Vernon. This position will require extensive travel.

Job Purpose: Working closely with the Branch Managers and staff, ensure that superior levels of service are delivered to both internal and external customers consistent with the Service-Profit chain. Provide effective coaching to employees and assist in their personal development


  1. Provides strength in operations management including strong logistical planning skills, management experience, awareness of all facets of the operation, an understanding of profit and loss issues, and a common sense approach to getting things done
  2. Resolves problems with an emphasis on accountability, delegation of responsibility, and the willingness to make decisions
  3. Provides leadership in employee relations issues, motivates staff, and produces coordinated and consistent efforts to achieve corporate goals
  4. Creates strong relationships with employees and understands the practices of successful employee recruiting
  5. Provides leadership in labor relations issues including, but not limited to, arbitrations and final step grievance hearings
  6. Provides regulation of compliance with the Freedom of Association policy
  7. Provides direction in application of collective bargaining agreements and other relevant items
  8. Conducts facility evaluations. When necessary makes recommendations for improvement to existing facilities or identifies alternative locations that will accommodate business needs
  9. Demonstrates knowledge of safety management practices and skills needed to focus attention on the necessity of safe operations in all areas, together with an understanding of federal and state safety standards and regulations
  10. Brings about strong customer relationships by effective and consistent communications and the desire to exceed client expectations

MINIMUM EDUCATION & CERTIFICATIONS REQUIRED: 4 year degree or equivalent experience

EXPERIENCE & SKILLS REQUIRED: 5+ years experience in operations management, good analytical skills, good leadership and problem-solving skills, good overall understanding of safety principles, computer literate with the ability to access resources and use email effectively, good oral and written presentation skills

PHYSICAL REQUIREMENTS & WORKING CONDITIONS: Must be a resident of either B.C or Alberta. Office environment, Oil Sands/ Camp environment, Maintenance shop/yard environment, Travel up to 75%

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know #LI-MANAGEMENT