Job Description

Responsibilities:

Create effective, user friendly and visually appealing interfaces.

Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.

Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.

Take a user-centered design approach and rapidly test and iterate the designs.

Conceive and conduct user research, interviews and surveys, and translating them into sitemaps,

user flows, customer journey maps, wireframes, mockups and prototypes

General Skills:

Relevant experience creating GUI designs based on user interaction and performance

Experience as a UX designer, interactive designer, UI designer, or similar role,

designing for web and mobile applications

Proficiency with design and prototyping tools

Thorough understanding of the limitations and appropriate use of web development technologies

Experience in designing online programs with emphasis in the emotional aspects of human experience

Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps,

user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences

Experience designing the overall functionality of the product, and in order to ensure a great user experience,

iterate upon it in accordance with user-testing

Experience designing and delivering wireframes, user stories, user flows, user journeys,

mockups and prototypes optimized for a wide range of devices and interfaces

Experience facilitating the client's product vision by researching, conceiving,

sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces

Experience identifying design problems and devising elegant solutions

Experience making strategic design and user-experience decisions related to core, and new, functions and features

Experience gathering user feedback to configure existing interfaces

A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Experience and Skill Set Requirements:

Must Haves:

Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
Knowledge about service design methods to provide high-level "bird's eye view" documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them
Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
Experience working in an agile, sprint-based development environment
Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
Experience with Figma user interface design software
Experience designing interfaces with a design system

Skill Set Requirements:

User Experience / Product Design:

Facilitating user experience design research through a number of methods, such as user interviews,
diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
Knowledge about service design methods to provide high-level "bird's eye view" documentation of both the front-end user experiences
and the back-end infrastructure and service processes that support them
Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes,
mockups, and interactive prototypes.
Deliver functional, accessible, usable, and aesthetically-pleasing user interfaces.
Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
Utilize pragmatic, thoughtful design approaches;
think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following "textbook" solutions

Communications:

Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
Ability to present ideas and suggestions clearly and effectively and in a user friendly manner;
maintain a high level of customer service to both internal and external clients
Ability to communicate designs and development in clear and understandable manner
Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
High emotional intelligence skills, with ability to discern between various stakeholders' interests and find reasonable compromises
Strong mentoring and coaching abilities; ability to convey design concepts and methods to team members and stakeholders outside of design professions.

Agile Product Development:

Experience working in an agile, sprint-based development environment
Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery

Experience:

Experience with medium-to-large sized product development / service design projects
Experience dealing with designing services and products that deal with large organizational complexity
Experience with leading strategy and execution on product/service discovery
Experience with Figma user interface design software
Experience designing interfaces with a design system

Price

RQ10163 - UX Designer - Senior