Retail Manager

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>JOB DESCRIPTION: Retail Manager</strong></p><p><strong>REPORTS TO: Senior Director of Sales, Marketing and Retail</strong></p><p><strong>This position offers a competitive base salary in the range of $60,000–$65,000 plus benefits.</strong></p><p>If you are excited about being part of the team at a unique outdoor experience, then keep reading! Malahat SkyWalk is an exciting tourist attraction on Southern Vancouver Island. The experience includes a Welcome Centre, a 600-metre accessible treetop walk through a beautiful coastal forest leading to a 10-storey architecturally stunning Spiral Tower offering unparalleled views of southern Vancouver Island. Perfect for all ages and abilities, the SkyWalk experience provides a stunning new perspective of beautiful southern Vancouver Island and is truly a must-do activity in British Columbia. Our team is passionate about connecting with guests, sharing the beauty of our destination, and creating memorable moments through storytelling and exceptional service. Join the team at Malahat SkyWalk, where breathtaking views meet exceptional guest experiences!</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented Retail Manager to oversee the daily operations of our on-site gift store at the Malahat SkyWalk, a leading outdoor attraction and tourist destination on Vancouver Island. This is a hands-on role that combines retail leadership with operational management, including buying, reorders, vendor setup, and inventory control.</p><p>The Retail Manager directly supervises a small, dynamic team of 2–4 retail associates (depending on the season) and the Retail Operations Lead, ensuring smooth day-to-day operations and exceptional guest experience.</p><p>Up to 50% of the hours for this position will include crossover with guest-facing retail operations as needed to support on-site performance and engagement. This role will include weekend shifts. </p><p>This role is ideal for someone who enjoys creating memorable guest experiences in a beautiful, nature-based setting while maintaining a high standard of retail excellence.</p><p><strong>Duties and Responsibilities </strong>(include, but are not limited to) </p><p>In this role: </p><p><strong>Leadership & Team Management</strong></p><ul><li>Lead, coach, and support the Retail Operations Lead and a small team of 2–4 retail associates.</li><li>Ensure scheduling, staffing, and daily coverage needs are met.</li><li>Provide clear communication of goals, priorities, and updates from senior leadership.</li><li>Support recruitment, onboarding, and training of retail staff.</li></ul><p><strong>Buying, Vendor, & Inventory Management</strong></p><ul><li>Work closely with the Director of Retail to develop detailed seasonal buy plans.</li><li>Oversee ongoing purchasing, reorders, and product flow to maintain healthy inventory levels.</li><li>Build and manage vendor relationships, including vendor creation and setup in systems.</li><li>SKU/vendor setup and maintain updated inventory.</li><li>Track and reconcile purchase orders, invoices, and inventory discrepancies.</li><li>Ensure monthly stock counts and transfers are completed accurately.</li><li>Work with suppliers and operations to resolve product, shipping, or stock issues.</li></ul><p><strong>Retail Operations Oversight</strong></p><ul><li>Oversee day-to-day store operations through the Retail Operations Lead.</li><li>Ensure merchandising, signage, and pricing are consistent with brand and promotional guidelines.</li><li>Manage POS system accuracy and escalate technical issues as needed.</li><li>Ensure compliance with cash handling, safety, and security protocols.</li></ul><p><strong>Sales & Performance Management</strong></p><ul><li>Monitor daily, weekly, and monthly sales performance against goals.</li><li>Identify sales gaps and implement initiatives to improve results.</li><li>Share sales insights, top-performing products, and guest trends with leadership and marketing teams.</li><li>Prepare and submit regular sales and operations reports.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Work with marketing to plan and execute in-store promotions and campaigns.</li><li>Partner with operations and facilities for signage updates, maintenance, and store upkeep.</li><li>Share guest feedback and retail insights to inform product and brand strategies.</li><li>Support other Malahat SkyWalk departments as needed to ensure smooth operations and exceptional guest experiences; </li><li>Other duties as assigned</li></ul><p><strong>Required Experience, Abilities and Qualifications</strong> To excel in this role, you should demonstrate:</p><ul><li>4–6 years of progressive retail management experience.</li><li>Strong experience in purchasing, inventory management, and vendor relations.</li><li>Proven leadership skills with experience managing supervisors and frontline teams.</li><li>Strong analytical and reporting skills with attention to detail.</li><li>Proficiency with POS and inventory systems.</li><li>Excellent organizational, communication, and problem-solving skills.</li><li>Excellent communication skills (verbal and written) and a friendly professional attitude</li><li>Capacity to safely lift and carry objects weighing up to 50 pounds</li></ul><p><strong>Asset Qualifications</strong></p><p>The following qualifications are not mandatory; however, they are preferred and will be considered assets:</p><ul><li>Proficiency in a second language.</li><li>BC FOODSAFE Level 1 and BC Serving It Right certifications</li><li>Basic First Aid (OFA Level 1)</li></ul><p><strong>Work Conditions</strong></p><ul><li>This position requires flexibility to accommodate the needs of the business, including evenings, weekends, holidays, and on-call shifts.</li><li>Cross-training in other departments will be required to support the overall guest experience at Malahat SkyWalk. You will also be required to learn about our location, its history, foliage and geography, etcetera in order to answer questions from our guests. </li><li>This position requires working in variable weather conditions. </li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A collaborative and supportive work environment.</li><li>Employee discounts and perks.</li></ul><p>Malahat SkyWalk is an equal opportunity employer that values diversity and inclusion in the workplace and is committed to providing a workplace free of harassment and discrimination. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.</p><p>We thank all of those who apply. Only those selected for further consideration will be contacted.</p><p>Malahat SkyWalk gratefully acknowledges that we live, work and play on the traditional and ancestral territory of the Malahat Nation, part of the Coast Salish Peoples.</p><p>Pay Range: $ 60,000 – $65,000 annually</p><p>Position Type: Full time </p><p>Position Status: Regular </p><br><br><b><i>Job Posted by ApplicantPro</i></b><br /></p></p>