Remote Customer Success & Support Specialist (HighLevel Required)

Job Description

Job Description

Job Description

Do you love helping people, building strong client relationships, and delivering exceptional customer service? Have you worked in a digital marketing or mortgage environment?

Connection Inc. is growing and we’re hiring a Remote Customer Success / Support Specialist to deliver a world-class client experience and help clients succeed.

What You’ll Do

• Respond to inbound client support requests (FreshDesk)
• Make proactive outbound client check-ins (phone/SMS/email)
• Support clients inside HighLevel including on-boarding, workflows/automations
• Help build customer “delight” and follow-up sequences
• Communicate internally via Slack

Required Experience

✅ HighLevel experience (REQUIRED)
✅ Strong communication (written + verbal)
✅ Confident on Zoom (camera-on client calls)
✅ Organized, proactive, and tech-savvy

Tools You’ll Use

HighLevel, FreshDesk, Google Workspace, Zoom, Slack, Canva, Facebook

How to Apply
Submit your resume and include a short note describing your HighLevel experience and your customer service/support background to support@connectionincorporated.com

Good luck and thank you for your interest.

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.

Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.