Program Manager

Job Description

PROGRAM MANAGER: Position Summary

Posting Date: August 22nd, 2025

Starting Date: September 8th, 2025

Job Type: Full Time, Locally based

Location: Vancouver, BC

Salary: $80k + extended health care benefits

Overview:

On The Mic Training is looking for an experienced Program Manager to bring together our student experience and day-to-day operations to ensure our current and prospective students reach their full potential! Being comfortable in front of people as well as behind the scenes is a great asset, with attention to detail, an aptitude for keeping track of sales reports and attendance numbers, as well as the ability to adopt current and build new systems to ensure an efficient delivery of programs and courses. 

Skills Required:

This is a position that will require a person who has a unique set of skills with managerial experience, a technical background, and strong personal/presentational communication skills.  Experience in Post-Secondary Educational Institutions is a plus but not a must. This is a dynamic position that requires an efficient workflow and a high ability to multitask. If you are passionate about creating a great experience for our students and instructors, this could be the right fit for you. 

Responsibilities:

Operations Management

• Coordinate with the admissions officer to ensure we are hitting our target goals.
• Manage a high volume of incoming inquiries via phone and email about our diploma programs, part-time programs, and coaching services.
• Studio Maintenance - make sure the studio is in physical and working order and maintain the facilities to ensure a safe and welcoming environment for our students.

Diploma Program Management

• Using a custom made LMS (Learning Management System), monitoring the entire journey of each student applicant from the time they apply to their enrolment.
• Using the LMS and Student Loan Portals, prepare critical administrative documents such as student loan paperwork, tax forms, and enrolled student documentation.
• Ensuring School’s compliance with PTIRU and Student Loan management.
• Sending students on payment plans a PAD agreement for automatic withdrawals
• Tracking and managing payments as well as invoicing.

Instructor & Student Management

• Coordinate instructor schedules, sound engineers, logistics, and overall communication for smooth program operation.
• Foster positive relationships with teachers, parents, students, and community partners involved in or affected by the programs.
• Commitment to current student and alumni success: a people person who wants to see others succeed.
• Collaborate with school leadership to identify needs and opportunities for new programs.

Required Experience

• Previous experience in a fast-paced administrative environment, preferably in a Program Manager or Operations role in an educational setting.
• Strong leadership, verbal and written communication skills in a professional environment.
• Excellent organizational, time management, and interpersonal skills.
• The ability to work independently and solve problems proactively.
• Previous experience using software platforms such as the CRM Pipedrive, Zoom, Custom LMS (Learning Management System), and Various digital communication platforms.
• Experience leading a small team of sales and marketing professionals.

About On The Mic Training

On The Mic Training is a government accredited voice-over school headquartered in Vancouver, BC with additional locations in Toronto. We offer the only Voice-Over Diploma Program in the English speaking world as well as robust part-time programs. 

Please send your resume and a short covering letter (that gives an overview of your background, in relation to the required and desired experience).