Portfolio Superintendent

Job Description

Company Description

Maxima Properties is a leading short-term rental management and hospitality company based in Toronto. We operate in urban municipalities in the Greater Toronto Area boasting over 20,000 guest nights sold and 8,000 happy guests. Our mission is to revolutionize the short-term rental industry through operational excellence and a commitment to hospitality. We manage every aspect of the rental experience, from creating listings to guest communications, housekeeping, key exchange, and price optimization, empowering property owners to turn their largest assets into profitable income sources.

Role Description

We are seeking a Toronto-based Portfolio Superintendent to oversee both guest-facing and operational tasks — from handling urgent on-site situations to managing day-to-day booking operations and property upkeep. Please note this is a hybrid role with flexible hours, occasionally requiring travel to various locations around the city.

Key Responsibilities

All Hours (On-Call / As Needed)

• Attend and resolve urgent on-site guest issues, lock-outs, emergencies, repairs (on a rotational basis)
• Monitor and address noise disturbances
• Manage urgent guest matters via phone and message support
• Approve, deny, and coordinate early check-ins and late check-outs
• Coordinate with cleaners and trades

Business Hours (Regular Schedule)

• Performing various property maintenance and repairs;
• Arrange and coordinate repairs or maintenance
• Inspect properties and organize vendor services as needed
• Handle high-touch guest support cases and troubleshooting
• Notify guests of building maintenance or service disruptions
• Manage guest claims and resolution processes with booking platforms
• Coordinate inventory replacements and restocking supply orders
• Vet and approve pending reservations; screen for potential risks
• Manage booking changes, cancellations, and refunds

Requirements

• Based in Toronto with reliable transportation (vehicle strongly preferred)
• 2 or more years of property maintenance work experience (basic knowledge of general plumbing, electrical, carpentry, heating, repairs, etc).
• Flexible availability, including evenings, weekends, and holidays for urgent matters
• Strong hospitality mindset with the ability to problem-solve in high-pressure situations
• Experience with Airbnb hosting, property management, or hospitality operations
• Excellent communication and problem-solving skills

What We Offer

• Competitive salary
• Mileage reimbursement for work-related travel outside downtown core
• Opportunity to work with a growing, professional hospitality team
• A varied, fast-paced role with both in-field and operational responsibilities