Job Description
Job Description
Job Description
Community Sports Partners (CSP) is one of fastest-growing youth sports organizations in the GTA. We are entering a major phase of investment and expansion—and we’re looking for a high-potential operations professional who wants to grow in a thriving and scaling organization. If you're looking to take on an engaging and challenging role with extreme growth potential, don't hesitate to apply.
This role is responsible for the day-to-day facility and business operations, staff leadership, community partnerships, and driving utilization and profitability across all CSP venues. The position requires a strong on-site presence, practical operational judgment, and the ability to streamline workforce and facility productivity.
Requirements
Facility Operations & Performance
- Oversee daily operations across all managed facilities
- Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
- Manage facility schedules, staffing plans, and daily operational workflows
- Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
- Identify operational risks and implement solutions to minimize downtime and service disruption
Staff Leadership & Accountability
- Manage teams and onsite facility staff
- Set clear expectations, responsibilities, and performance standards
- Provide regular on-site supervision, coaching, and performance feedback
- Ensure staff compliance with safety protocols, operational procedures, and company standards
- Build a culture of professionalism, ownership, and accountability at each facility
Facility Utilization, Rentals & Revenue Growth
- Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
- Act as the primary point of contact for facility rentals and partnerships
- Identify underutilized time slots and proactively develop strategies to monetize them
Community & Partner Relationships
- Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
- Represent the business as a professional, relationship-driven operator
Financial & Operational Oversight
- Monitor facility-level P&Ls, usage reports, staffing costs, and maintenance expenses
- Budgeting, forecasting, and cost-control initiatives
- Provider operational input into the long-term capital planning and facility investment decisions
Systems, Processes & Continuous Improvement
- Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
- Standardize operation procedures across facilities to ensure consistency and efficiency
- Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience
Qualifications & Experience
- 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi-site environments
- Proven experience managing staff and holding teams accountable in an on-site setting
- Comfortable working evenings and weekends as required by facility schedules
Benefits
Compensation: Competitive based on skills and experience