Manager, Human Performance Improvement

Canadian National Railway

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Job Summary

The Manager, Human Performance Improvement is responsible for working on initiatives that reduce serious injuries and fatalities potential.

The role participates in injury and accident investigations, conducts exposure reduction workshops and increases near miss reporting. Moreover, the position acts as a Subject Matter Expert (SME) for all other human performance improvement initiatives.

Main Responsibilities
Human Performance Serious Injury and Fatality (SIFs) Reduction Initiatives

· Participate in investigations with a serious injuries and fatality potential (SIFp).

· Identify human performance factors that contribute to injuries and accidents with SIFp.

· Review investigation data to identify corrective actions that will address human performance factors.

· Support functional Senior Management in the implementation of proposed local corrective actions

· Develop and implement system-wide corrective actions related to Human Performance

· Evaluate the effectiveness of the corrective actions that are implemented as a result of the SIFp investigations

Exposure Reduction Workshops

· Facilitate exposure reduction workshops where key operations stakeholders are present to identify mitigation plans to prevent SIFs

· Present findings outlining recommended mitigation plans and paths forward to senior leadership

· Act as Project Manager for the selected mitigation plans to ensure they are completed in a timely manner and the required resources are in place

Fatigue Management

· Advise the Senior Manager, Regulatory Affairs with the development of processes in CN’s Fatigue Management Plan

· Assess employee schedules for fatigue and opportunities to make changes to mitigate fatigue-related risk

· Implement system-wide fatigue management initiatives

· Attend monthly meetings of CN’s fatigue management working group

Deliver training

· Deliver CN training to frontline and mid-level management on how to investigate human performance caused accidents and develop corrective measures from the accident findings

Safety Culture

· Collaborate with stakeholders to identify initiatives that will increase the reporting of near misses

· Implement near miss reporting initiatives

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday.

The role requires minimal travel (up to 20%) to participate in safety audits and workshops and deliver training. The incumbent is initially required to spend time in the field to better understand CN operations and more effectively complete their job.


Human Performance Improvement

· Minimum 5 years of experience in human performance improvement or equivalent education

o Experience within the transportation or railroad industry*

*Any experience for these above would be considered as an asset


· Bachelor’s Degree in Psychology, Organizational Psychology, Human Resources, Business Management, or a related field of study

· Certificate in Human Performance Improvement*

*Any designation for these above would be considered as an asset


· Applies critical thinking

· Innovates

· Demonstrates agility and drives change

· Collaborates with others and shares information

· Communicates with impact

· Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

· Understanding of human performance factors

· Knowledge of injury and accident investigations, root cause analysis*

· Knowledge of fatigue management principles*

· Knowledge of near miss reporting*

· Fluently bilingual, both written and verbal (English, French)*

*Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

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