Job ID #31322: Director, Enterprise Resource Planning Project

Job Description

Job ID #31322: Director, Enterprise Resource Planning Project

Join to apply for the Job ID #31322: Director, Enterprise Resource Planning Project role at City Of Hamilton

Job ID #31322: Director, Enterprise Resource Planning Project

Join to apply for the Job ID #31322: Director, Enterprise Resource Planning Project role at City Of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31322: Director, Enterprise Resource Planning Project
• Union: Non-Union
• Job Description ID #: A15532
• Duration : 24 months
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on September 3rd, 2025.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  
  

Reporting to the Director Enterprise Portfolio Management, the Director - ERP Project for the Enterprise Resource Planning (ERP) Implementation will be responsible for leading and overseeing the successful deployment of a comprehensive ERP system for Hamilton. This includes managing a multi-million-dollar project that covers the entire lifecycle—from planning, vendor selection, design, development, testing, and go-live, to ongoing optimization and operational support models. The successful candidate will have extensive knowledge of ERP implementations, particularly across Finance, Procurement, and Human Resources workflows and systems. The Manager will be responsible for a large team of internal and external stakeholders to deliver the project on time, within scope, and on budget.

GENERAL DUTIES

Project Leadership & Strategy

• Lead the end-to-end implementation of the ERP system, ensuring the integration of Finance, Procurement, and HR modules across various municipal departments.
• Develop and execute a comprehensive project plan, including timelines, resource allocation, risk management, and key performance indicators (KPIs).
• Serve as the primary point of contact for all project stakeholders, including senior leadership, business units, and external consultants/vendors.
• Oversee project governance, ensuring alignment with organizational goals, objectives, and standards.
  
  

Stakeholder Management

• Engage and collaborate with key internal stakeholders to understand business requirements, challenges, and ensure the ERP system meets business operational needs.
• Build and maintain relationships with external vendors, consultants, and third-party service providers to ensure project and contractual milestones are met.
• Regularly communicate project status to executive leadership, identifying risks, managing expectations, escalating issues, and proposing solutions as needed.
  
  

Project Delivery & Execution

• Oversee and track the project budget, ensuring cost control and timely resolution of any financial discrepancies or challenges.
• Ensure rigorous quality assurance and testing procedures are followed throughout the implementation process.
• Oversee the development of training materials and user support programs to ensure smooth adoption across all relevant departments.
• Coordinate technical tasks such as data migration, technical integrations, and system configuration with IT teams.
  
  

Risk & Change Management

• Proactively identify, assess, and mitigate risks across organizational, technical, and operational domains.
• Lead change management efforts, guiding the organization through the cultural shift and ensuring successful adoption and implementation of the new ERP system.
• Conduct post-implementation reviews to assess the effectiveness of the ERP system and drive continuous improvements.
  
  

Team Leadership

• Build, manage and mentor a cross-functional results-oriented project team, ensuring all members understand their roles, responsibilities, and project goals.
• Foster a collaborative and high-performance environment to drive the success of the ERP project.
• Ensure the team is adequately trained and resourced to meet project milestones and objectives.
  
  

Ensures that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Qualifications

• A University Degree in Business, Commerce, Information Technology or a related field with related progressive extensive experience at a senior level preferably in the municipal or government sector. A Master’s degree or Project Management Professional (PMP) certification is an asset.
• Proven leadership in ERP implementations specifically in Finance, Procurement, and Human Resources modules.
• Strong understanding of ERP software solutions, including but not limited to SAP, Oracle, Microsoft Dynamics, or Workday.
• Demonstrated experience managing multi-million-dollar budgets, with a track record of delivering large-scale complex information technology projects on time, scope and budget.
• Expertise in change management, stakeholder engagement, and executive-level reporting.
• Strong knowledge in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, JIRA).
• Excellent problem-solving and analytical abilities, with the ability to anticipate issues and proactively manage solutions.
• Exceptional communication (verbal and written), negotiation, organizational and leadership skills to effectively manage cross-functional teams and executive stakeholders. Well-developed presentation skills with the ability to articulate messages clearly and effectively to a variety of audiences.
• A strategic thinker with the ability to see the bigger picture and balance competing priorities and to drive strategic vision and operational execution.
• Knowledge of municipal operations and governance structures is an asset.
• Proven track record of team leadership, consensus building amongst diverse cross-boundary teams. Strong conflict resolution, mediation and facilitation skills.
• Demonstrated strategic insight, innovation and critical/analytical decision-making skills. Advanced ability to build evidence-based proposals and link strategies and planning to business objectives, and strategy development.
• Demonstrated skills in managing change initiatives, and in facilitating efforts across departments.
• Demonstrated knowledge and experience with high quality customer-focussed service delivery, principles and practices.
• Ability to be flexible and to change priorities to meet constantly changing demands and ambitious deadlines.
• Must possess excellent interpersonal skills, with proven experience in providing strategic advice to senior leadership.
  
  

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination. Please note that your application may be shared with third party recruitment supports solely for the City of Hamilton position(s) to which you have applied. All resulting offers of employment will be provided directly from the City of Hamilton.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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