IT Workforce Enablement Director

  • Full Time
  • Anywhere
  • 125 - 150

Ontario Lottery and Gaming

Range: 125,600.00 – 188,400.00 CAD

Job Description:

Director, IT Workforce Enablement

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario.

OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Director, IT Workforce Enablement to support the operations of workforce optimization. This role develops and implements strategies and programs to drive overall adoption of new ways of working, cultivates a culture of continuous improvement, and facilitates the implementation of sustainable EIT employee-centric programs in alignment to OLG’s culture and People and Culture programs..


Reporting to the Sr Director IT Workforce Enablement, you will be empowered to:

Plan, execute, and monitor some of EIT’s workforce change management efforts, including placing diversity and inclusion as a priority, in collaboration with People and Culture.

Support the evolution of EIT’s culture as a part of the operating model transformation to successfully realize a product-oriented operating model.

Manage resource and workforce capabilities for EIT.

This includes working with EIT peer leaders to plan and manage resource utilization, productivity, and capacity to meet business demands, including optimizing variable capacity.

Manage the performance reporting and feedback of workforce enablement and performance optimization initiatives to monitor and improve workforce productivity and employee experience

Collaborate with People and Culture and IT leadership to proactively identify workforce needs and gaps and tailor strategies accordingly.

Initiate and manage internal and external partnerships in collaboration with stakeholders across OLG to enhance EIT’s workforce. This includes creating diverse learning and development opportunities and recruiting & staffing (permanent/temporary) channels while fostering a culture of collaboration and continuous improvement.

Manage a usable and digestible database of skills and job ontologies mapped with EIT employees, facilitating the identification of skills and resources when needed.

Responsible for the development and on-going maintenance of a well-defined technology career development framework for EIT roles aligned with market needs, business needs, and People and Culture standards and policies.

Identify and develop sustainable continuous improvement talent initiatives, allowing employees to build a diverse set of skills and knowledge, in line with the needs outlined in the Technology Strategy.

Advocate for and drive the adoption of new ways of working, including agile skills and behavioral shifts from a learning and development perspective, in collaboration with Delivery Enablement.

Manage the operating budget for various initiatives led by the department.


Work Experience: • 10+ years of delivery experience in medium to large technology environments, with evidence of increasing collaborations with vendors and senior leadership • 5+ years of experience in stakeholder, change management and communications. • Experience in resource management and technology career framework development is preferred. • Experience with alternative sourcing options and efforts to optimize same across IT domains. • Previous experience in Scaled Agile or Lean Agile preferred. • Experience leading and mentoring teams across multiple technology domains preferred.

Education: • Post Secondary degree or diploma in computer science, engineering, or a related field. • Advanced Scrum, Product Management, or Product Owner certification preferred. • Strong understanding of Agile Methodologies, values and principles. • Strong understanding of the IT lifecycle • Change Management Certification and/or Lean Six Sigma certification are considered assets for the role. • Experience using collaboration, issue tracking, and agile tools (e.g., Confluence, JIRA, aha)

Critical Skills: • Exceptional communication skills with proven ability to explain complex concepts to various audiences inclusive of executives and board members. • Excellent influencing, negotiation and collaboration skills with both internal and external stakeholder groups with diverse interests. • Demonstrated analytical thinking, problem solving, and decision-making skills.

Critical thinker with success in developing innovative solutions to business issues. • Deep understanding of the employee and contractor lifecycle • Adept at leveraging organizational change management strategies and practices to successfully motivate, inspire and empower others to adapt to disruptive environments. • Ability to effectively inspire, motivate and empower team members.

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what’s right and operate with transparency and openness


Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

Flexible Work Environment: to help balance both work and life

You Matter: family friendly work practices and hybrid work

Freedom to Innovate: supports new and better ways to be successful

Be your Authentic Self: environment that values diversity as a source of strength

Learning Galore: 24-7 access to robust online learning programs

Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming.

OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do.

We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.

At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at

We look forward to hearing from you, interested applicants please apply online by May 14, 2024.

OLG is an equal opportunity employer.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives.

The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact , 800-70 Foster Drive, Sault Ste.

Marie, ON, P6A 6V2.