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IT Service Desk Analyst - Bilingual (French & English)

KTek Resourcing

Mississauga, Canada

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Job Description

Bilingual proficiency in French and English (verbal and written).


  • 1-3 years of experience in IT service desk or technical support roles.
  • Proficiency with ServiceNow ticketing system (or similar ITSM tool).
  • Strong technical troubleshooting skills, including basic support for Windows, MS Office, and network connectivity.
  • Excellent communication and customer service skills.
  • Ability to thrive in a 24/7 environment with rotating shifts, including nights and weekends.
  • Certifications such as ITIL Foundation, CompTIA A+, or equivalent are a plus. "
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