In-Office Live Chat Agent

  • Full Time
  • Whitby

Skin Vitality Medical Clinic

Do you excel in fostering meaningful connections while delivering outstanding customer service?. If so, we invite you to become part of Skin Vitality’s esteemed call center team!
Skin Vitality Medical Clinic, the premier provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt®, and Fraxel® treatments in Canada, boasts 13 locations across the Greater Toronto Area.

With a remarkable 1000% growth in the last two years, we provide unparalleled advancement opportunities in a rapidly expanding company!
The Call Center at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.
We’re seeking driven individuals eager to join our dynamic team, and in return, we provide:
* Comprehensive paid training
* Competitive compensation
* Performance-based incentives
* Discounts on products and treatments
* Supportive work environment
* Paths for career advancement and skill enhancement
Key skills we’re looking for include:
* Proficiency in multitasking while maintaining performance and demeanor.
* Handling payments and liaising between the medical team and patients
* Delivering top-notch customer service
* Warm, personable demeanor
* Strong communication skills verbal and written communication
* Computer and keyboarding skills are required.
* Self-motivation and a positive outlook
* Reliability and dependability
Responsibilities encompass a range of duties such as:
* Fielding inbound calls and inquiries from clients
* Engaging with clients via social media and email
* Providing detailed information on products and services
* Following up with client’s post-treatment
* Contact Center and Call Center rolls are available.
If you thrive in a collaborative environment and aspire for personal and professional growth, this opportunity is tailor-made for you!
Our operational hours are:
Monday to Friday: 7:00 AM to 1:00 AM
Saturday and Sunday: 8:00 AM to 12:00 AM
Please note: Candidates must be currently eligible to work in Canada to be considered for this position.
Job Types: Full-time, Part-time, Permanent
Flexible Language Requirement:
* French not required
Ability to commute/relocate:
* Whitby, ON L1N 8Y8: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Have you used Live Chat professionally before?
* What is your availability?
* What is your words per minute typing speed?
Work Location: In person