Expert, Change Management

  • Full Time
  • Toronto

Canadian National Railway

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Expert, Change Management is responsible for planning, developing, and executing change management activities for business transformation and technology projects.

The role works closely with Business Units management and Information and Technology (I&T) stakeholders to ensure that people, process, and technology changes are prioritized and change management best practices are applied to the adoption of the new ways of working.

Main Responsibilities
Change Management and Stakeholder Engagement

· Design and deliver change management strategies and plans to support end users adopting new ways of working

· Engage stakeholders at all levels of the organization (e.g., Executive, I&T, end users within management and unionized groups)

· Identify stakeholders and conduct impact assessments

· Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks

· Create risk mitigation tactics to minimize resistance

· Design and lead change network groups (e.g., Change Champions and Super Users) to support end users adopt new ways of working in their business units

· Liaise with other key groups at CN and externally (business units and different functions.)

· Identify and assess people risks, end user readiness and user adoption

· Propose change management mitigation tactics to support end users based on readiness and adoption results

Training and Performance Support

· Collaborate with the OCM team and Subject Matter Experts (SMEs) to conduct training needs assessment, train the trainer, and end user training plan

· Support the development of relevant training material for impacted stakeholders (e.g., job aids, presentations, system simulations)

· Ensure that all communication and engagement activities align with the training strategy and plan


· Develop and execute strategic communication plans to support end users

· Draft communications and oversee review cycles and approvals

· Distribute communications to internal audiences


Change Management

· Minimum 10 years of experience working with upper management and leading change management activities within a complex project or program

o Experience in delivering large-scale technology implementations and working with Operations in a unionized environment

o Experience working effectively across divisional lines in a complex multi-site organization

*Any experience for these above would be considered as an asset


· Bachelor’s Degree in Organizational Behaviour, Management, Human Resources (HR) or similar field

· Change Management Certification (PROSCI)

*Any designation for these above would be considered as an asset


· Demonstrates agility and drives change

· Knows the business and stays current on industry needs

· Sets direction and inspires others

· Communicates with impact

· Delegates and empowers others to create accountability

· Collaborates with others and shares information

· Demonstrates active listening

· Solves problems to create value

Technical Skills/Knowledge

· Advance proficiency in Microsoft Office (PowerPoint, Excel, Access, etc.)

· Fluently bilingual both written and verbal (English, French)*

· Solid understanding of the logistics and transportation industry*

*Any knowledge for any of the above would be considered as an asset

This position is posted as a grade LEVEL 7. For internal candidates, note that the grade level of the position may adjust based on the employee’s experience.

About CN

CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply.

If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at .

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

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