Experienced Service Advisor

Job Description

<h3>Job Description</h3><p>Job Description<p><p></p><p><strong>NOW HIRING: EXPERIENCED SERVICE ADVISOR — OAKVILLE INFINITI</strong></p><p>Where Luxury Meets Sophistication</p><p>Oakville INFINITI is seeking a dedicated and experienced Service Advisor to join our premier Fixed Operations team. As a flagship, newly renovated facility—the only one of its kind in Canada—we are committed to providing a luxury service experience that reflects the INFINITI brand promise.</p><p>We’re looking for someone who thrives in a fast-paced environment and brings both technical expertise and elevated customer service to every guest interaction. If you&#39;re passionate about creating meaningful guest experiences, value attention to detail, and want to grow within a high-performing luxury dealership—we want to hear from you.</p><p><strong><br /></strong></p><p><strong>WHAT YOU&#39;LL DO:</strong></p><p>Greet guests with professionalism and warmth upon arrival</p><p>Schedule service appointments and generate accurate work orders</p><p>Translate technician findings into clear, luxury-level communication for guests</p><p>Advocate for services based on vehicle needs—not just routine menu items</p><p>Ensure service approvals and proper documentation are maintained</p><p>Keep guests informed throughout the service process with timely updates</p><p>Review final service reports and charges with clarity and transparency</p><p>Coordinate effectively with technicians and the parts team to ensure workflow efficiency</p><p>Follow up post-service to reinforce satisfaction and loyalty</p><p>Support the team with front-end service operations as needed</p><p><strong><br /></strong></p><p><strong>WHAT WE’RE LOOKING FOR:</strong></p><p>Previous Service Advisor experience in a dealership setting (luxury brand experience is an asset)</p><p>Exceptional communication and customer relationship skills</p><p>Ability to multitask in a boutique, high-volume service environment</p><p>Strong understanding of vehicle systems and maintenance requirements</p><p>Experience with dealership CRM systems (ERA/Reynolds preferred)</p><p>Professional demeanour with a commitment to client satisfaction</p><p>Prior INFINITI or luxury brand exposure is considered a strong asset</p><p>Evening and Saturday availability as part of a rotating schedule</p><p><strong><br /></strong></p><p><strong>WHY OAKVILLE INFINITI?</strong></p><p>Flagship INFINITI dealership with a newly renovated luxury facility</p><p>Elegant service drive and upscale customer lounge</p><p>Team-driven culture with a focus on excellence and attention to detail</p><p>Prime Oakville location just off the QEW and Third Line</p><p>Growth-focused environment with opportunity to advance in a luxury brand setting</p><br /><p>Apply now and join a team that is redefining the luxury service experience.</p><p><em>Only those selected for an interview will be contacted.</em></p></p></p>