Dispatcher

Groupe Robert Mississauga Terminal has an opening for a Dispatcher. They will carry out the dispatching activities, assigning vehicles and drivers to the various transport operations.

Groups or distributes the loads according to their origins / destinations in transportable sets, according to predetermined routes. The dispatcher is accountable to his immediate superior for providing the expected results and respecting the deadlines for the responsibilities that are listed below.

Responsibilities:
Plans and coordinates pickups / deliveries already entered the system to ensure that they will be completed on time
Establishes proactive communication with drivers for better planning
Manages the capacity of the fleet assigned to it
Check the availability of drivers
Checks the availability of trucks and trailers
Make sure to take note in the system of all information relevant to pickups and deliveries
Carries out methodical monitoring of drivers and equipment to maximize their use / limit waiting time.
Verification of the routes of each driver to plan departures and destinations
Verification of permits, validity
Schedule road escorts
Demonstrates respect and fairness in dealing with drivers
Teamwork
Suggests and implements new ideas or ways of improving performance
Adapts to changes in customer requests / makes last minute changes (eg redirecting trips);
Revise its planning to consider the unexpected having arisen
Notify customers of problems, delays, and others.
Teamwork with the CSR
Notify your sector manager when abnormal situations arise at the operational or customer levels

Skills/Abilities:

Knowledge of High traffic Act

Very good geographic knowledge appropriate to the region (s) concerned

Great Problems solving Skills

Excellent Planning and Organizational skills

Constant concern for customer satisfaction

Focused and Analyse on achieving results

Ability to demonstrate Leadership as well as teamwork skills

Courtesy, Autonomy, Adaptability

Stress resistance

Take Initiative and Self-confidence

Interpersonal communication

Requirements :

3 – 5 years dispatching experience within the transportation industry

Completed minimum post secondary education

Broad understanding of operations and willingness to put knowledge to use

Mature and willingness to work

Computer proficient: MS Office (Excel & Outlook); ERP system: SAP, TMW an asset

Job Types: Full-time, Permanent

Pay: Up to $54,000.00 per year

Benefits:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Schedule:
Monday to Friday
Morning shift

Experience:
dispatching: 3 years (required)

Work Location: In person