Director, International Growth

  • Full Time
  • Ottawa
  • 150 - 200

Health Standards Organization

Thursday, February 29, 2024

Director, International Growth

Terms: Full-time Permanent

Salary: Commensurate with experience

Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model) | International Locations will be considered


The Director, International Growth is a member of HSO’s International Accreditation team and the Enterprise Leadership team. The Director will lead and enable a team in market development efforts including international staff and business development partners. That means assessing the needs of health care systems/organizations and creating customized solutions aligned with the Enterprise strategy and mission : enabling and empowering people around the world to continuously improve quality of care.

As Director, International Growth, you will lead the strategy to drive a business plan focused on growth and global market expansion. You will leverage your international business development experience, product and marketing expertise to lead international expansion supported by marketing campaigns and will develop and deliver program design, including corresponding concepts and proposals for global audience. You will work collaboratively with the International Operations team to successfully transition projects to implementation.

You have superior communication and critical thinking skills and feel comfortable building relationships with a variety of stakeholders including highest ranking officials in various countries. The thought of using your stellar people skills and subject matter expertise to coach our teams and clients through a broad array of questions and concerns leaves you energized and excited. You are comfortable with significant international travel as well as understanding and respecting a wide variety of cultural norms and interacting with various senior government officials and protocols. You have excellent active listening skills, to enable you to discover solutions to meet their unique needs and guiding them towards success motivates and drives you. You understand that you are a key factor in the success of the Enterprise, and as such, the opportunity to grow our reach makes your day, every day.

If you’re right for this opportunity, you’re business oriented and people mobilizer extraordinaire that wants to have an opportunity to impact the health of others on a global scale! You have a winning attitude and growth mindset – and love to lead, learn from and collaborate with stakeholders. You have a passion for improving quality of care in health systems. Having competing priorities doesn’t intimidate, but rather motivates you. You thrive at balancing focus and agility, leading in a dynamic high-pace environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning.


Leadership and Strategy: Provide leadership and direction to the International Growth team. You will approach everything with passion, leadership and integrity and will bring out the best in others to help get things done . Stay on top of emerging trends, deepening corporate knowledge of accreditation and health systems and integrating into HSO’s corporate strategy.

Champion of innovative practices: Lead and enable your team in the ab ility to assess the needs of health care systems and organizations to create customized solutions.

Growth and Impact: You will leverage product and marketing expertise to lead international go-to-market strategies and will develop and deliver program design, including corresponding concepts and proposals for global audience to drive market growth.

Collaboration and Partnerships: Build authentic and enduring relationships with staff, clients, partners, stakeholders, consultative and operational committees; rallying them to contribute to our goals and success. Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization.

Team Development: Foster a culture of continuous learning, innovation, and collaboration within the department. You will act as IA liaison for enterprise-wide collaboration with other business units to achieve shared goals. Implement key business decisions and initiatives in collaboration with leadership team.


  • Master’s degree in a related field such as International Relations, Healthcare Administration, and/or Business Administration. An equivalent combination of work experience and education will be considered.
  • 7 plus years of progressive experience.
  • Strong leadership skills with a proven ability to manage and develop teams. Ability to mentor, teach and train.
  • Demonstrated knowledge of the international business environment and practices.
  • Proven track record in international sales and tender processes.
  • Strong proposal development and writing skills.
  • Knowledge of International Financial Institutions.
  • Tried and tested analytical and critical-thinking skills.
  • Outstanding interpersonal and communication skills.


  • Experience in leading senior health care professionals.
  • Bilingualism (French and English) is considered an asset and/or any of the following languages: Spanish, Italian, Arabic or Portuguese.
  • Are agile, adaptable and accustomed to high pace environments.
  • Willingness to travel approximately 50% of the time (regions: Europe, Gulf, Caribbean, Latin America)
  • Experience as a management consultant is an asset.


In Your First 30-90 Days:

  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Contribute to monthly leadership group meetings that focus on strategic planning and operational issues.
  • Take on assigned initiatives or projects for your role.

What We Can OfferTo You:

  • Competitive compensation and benefits, including a defined benefit pension plan.
  • Time off programs, including office shutdown during last week of December.
  • A culture that measures and values psychological safety, inclusion and engagement.


Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at [email protected] . For any queries related to recruitment please email at [email protected] .