Dir. de l'Exploitation, CDR

Job Description

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Shift: Sunday to Tuesday and every other Wednesday: 5 am to 4:30 pm.

Position Purpose

The Operations Department Manager is responsible for providing effective front‑line leadership and direction for all day‑to‑day operations within their department(s) of responsibility. The SFC Distribution Centre is a fast‑pace, high‑volume, complex operation requiring attention to detail in daily planning, goal setting, communication, and monitoring progress. The Operations Department Manager will partner with the GM & AGM’s to develop and cascade the RDC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives.

The Operations Department Manager is responsible for building a high‑performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment. The OM plays a key role in building a culture of continuous improvement by analysing trends and actively engaging their teams, asking probing questions to identify and implement improvement opportunities in the areas of people, service, and cost.

Position Responsibilities

• Lead and manage the team to achieve key performance measures and site objectives.


• Develop daily/weekly work plans and assign responsibilities fairly.


• Set daily goals, monitor progress, and adjust as needed.


• Provide coaching and training; administer corrective action per company policies and SOPs.


• Ensure associates have required tools and equipment.


• Provide continuous feedback through formal review process and daily communication.


• Assist AGM with DC financial, operational, people, and service objectives for continuous improvement and cost reduction.


• Resolve customer issues promptly.


• Coach, train, and develop associates through informal and formal feedback.


• Foster a great workplace culture focused on employee care.


• Promote safety, enforce safety policies, monitor safety and shrink prevention.


• Lead and manage functional areas and shifts.


• Travel occasionally.


• Demonstrate integrity and act with ethical behavior.


• Champion a customer‑focused environment and build trusting customer relationships.


• Address problems quickly, involve cross‑department collaboration, follow‑up to ensure customer satisfaction.


• Motivate and hold team accountable.


• Communicate openly, clearly, and listen.


• Understand how actions affect business success and make effective decisions.

Knowledge/Experience Required

• Minimum 1‑year time‑in‑position and performance management code requirements (M+).


• Bachelor’s degree or college diploma in Operations Management, Business, or Supply Chain Management preferred.


• Minimum 3 years of management experience in a distribution operation preferred.


• PLog or CITT designation would be an asset.


• Experience managing within a mechanized/automated distribution center with multiple pick‑pack processes is a definite asset.


• Experience with SAP ERP or Manhattan WMS is a definite asset.


• Previous experience managing one or more new start‑up operations is an asset.


• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and working knowledge of Access and Project Management.


• Ability to work flexible shifts and hours including weekends and holidays.