Daily Sortation and Dispatch Supervisor

Job Description

Operations Optimization Manager

The primary purpose of this role is to oversee daily sortation and dispatch operations, ensuring accuracy and timely delivery of shipments.

This involves managing staff, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.

Key Qualifications:

Required skills include a Bachelor's degree in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.

Strong leadership, organizational, and problem-solving skills are essential for success in this role.

Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively are also required.

Working Conditions:

• Warehouse or distribution center environment.
• Standing, walking, and lifting up to 50 lbs.
• Shift work includes early mornings, evenings, and weekends.
• Follow safety protocols and use PPE.
• Strong attention to detail.