Job Description
Job Description
Job Description
Salary: $45,000 to $52,000
Customer Service Representative
Vortex Freight Systems is a third party logistics (TPL) company thatfocuses on delivering customized supply chain solutions for organizationswith operations in Canada, USA and Mexico.
We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we areexcitedto welcome a new member to our team, focused on building anddeveloping the best team in the industry.
Job Overview:
The Customer Service Representative is responsible for managing the daily operational flow between the Customer Service Team, Terminals, and the Operations Team.
The primary objective is to ensure that any issuessuch as damages, delays, mixed freight, ordiscrepancies - are resolved promptly and effectively to maintain smooth internal operations. This enables the Customer Service Team to communicate accurate, timely updates to customers and maintain service excellence.
The role also includes ensuring that the expedite follow-up process ismaintained to reflect a high-quality service level for the customer. Theposition works closely with the Customer Service Manager, AccountManagers, and Pricing Specialists to deliver solutions efficiently anduphold service standards through daily tasks.
Key Responsibilities and Duties:
- Monitor and follow up on each shipment for assigned customer accounts.
- Maintain close communication with customers through empathetic andeffective updates.
- Ensure all shipment issues and updates are accurately logged into the system.
- Manage customer communications via email, phone, and WhatsApp to ensureongoing support and availability.
- Support the Customer Service Team Leader in ensuring departmentalprocesses are consistently followed.
- Adapt to and fulfill any special service requests from customers.
- Participate in the onboarding and setup of new accounts, assisting the Customer Service Leader and Manager to ensure smooth implementation.
- Foster a positive and collaborative work environment by encouraging teamwork within the Customer Service Team and across departments.
Skills and Qualifications:
- Minimum 1 year of experience in logistics.
- Experience with direct consolidation is preferred.
- Proficient in Excel and reporting tools.
- Strong organizational skills and ability to prioritize.
- Keen attention to detail.
- Goal-oriented mindset with a focus on continuous improvement.
Personal Attributes:
- Accountable Takes ownership and responsibility for outcomes.
- Organized Effectively manages daily tasks and follow-ups.
- Strong communicator Clear and professional.
- Team player Promotes collaboration and supports team development.
- Detail-oriented Focused on accuracy and consistency.
- Continuous improvement mindset Proactively seeks better ways to operate.
- Committed Reliable in following through with responsibilities and tasks.
Benefits:
- Statutory benefits plus an annual productivity bonus.
- Company Events
Growth Opportunities:
- Customer Service Team Leader
- Leadership roles in related departments