Customer Service Representative

At Billyard Insurance Group Courtice we are looking for a highly-motivated RIBO-licensed Customer Service Representative to join our team.
We are a full-service brokerage that offers auto, home, business, commercial, and life insurance from a network of trusted insurance partners. We have over 25 years of experience in the insurance industry.
At Billyard Insurance Courtice, it’s not just about insurance; it’s about building connections, providing exceptional service, and empowering our clients to secure their futures.
Benefits:
Opportunity to work for Canada’s fastest organically growing insurance brokerage.
People-focused company culture.
Tools & Resources – We’re tech-obsessed and proud of it.

Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.
Training & Support – We’re serious about supporting you. Whether it’s new tech, mentorship, or on-the-job-training, BIG’s head office has everything you need to get growing.
Job Details:
Able to identify and solve our clients changing insurance demands.
Work from office (some remote/hybrid possible).
Embody our values: Serve others and own it.
Assist in fostering an energetic and positive working environment.
Frequently communicate with customers via phone, email and other social media platforms.
Listen to the customers needs and presents possible options.
Qualifications and attributes:
Must have RIBO license in good standing.
Minimum of 2 years experience in Customer Service roles in a brokerage environment.
2 years experience with power broker, Applied and insurance company portals.
Must be from Durham area to be able to come to the Courtice office.
Reliability.
Attention to detail.
Enthusiasm, energy and a positive attitude.
A strong desire to educate and build solid relationships with clients.
Excellent communication skills.
Team mindset.