customer service agent

2559191 ALBERTA LTD

  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months
  • or equivalent experience

  • Tasks
  • Act as spokesperson for an organization
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Gather, research and prepare communications material
  • Address customers’ complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Explain procedures, risks and benefits to clients
  • Answer clients’ inquiries and provide information
  • Consult with clients after sale to provide ongoing support

  • Supervision
  • 3-4 people
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

Source