Customer Care Representative

Job Description

<p><strong>About Us </strong></p><p><br></p><p>Park & Fifth is a women-led, locally founded business creating modern pieces for life's most</p><p>memorable moments. We believe in a workplace that empowers everyone and nurtures talent.</p><p>Mutual respect, curiosity, collaboration, and clear communication are at the heart of what we do.</p><p>If you are kind, team-oriented, and passionate about delivering an exceptional customer</p><p>experience, we'd love to have you join our growing team!</p><p><br></p><p><strong>Position Details</strong></p><p><br></p><ul><li><em>Schedule:</em> Monday - Friday, 9:00 AM - 5:00 PM</li><li><em>Compensation:</em> $50,000 - $53,000 annually</li><li><em>Benefits: </em> Healthcare coverage through Equitable Life</li><li><em>Vacation:</em> 3 weeks paid vacation per year</li><li><em>Perks:</em> 60% employee discount, free seasonal product</li><li><em>Location:</em> On-site at HQ (Vancouver) with opportunity to work 1 remote day per week</li></ul><p><br></p><p><strong>About the Role</strong></p><p>As a Customer Care Associate, you'll play a key role in providing exceptional service to our</p><p>customers - whether that's helping a bride with her order, answering questions online, or</p><p>resolving an issue with care and professionalism.</p><p>We're looking for someone who is customer-focused, organized, and able to work</p><p>independently while also collaborating with a small, supportive team. Ticket volume can vary, so</p><p>flexibility and adaptability are important.</p><p><br></p><p><strong>Roles and Responsibilities</strong></p><p><br></p><p><strong><em>Customer Interaction</em></strong></p><p><br></p><ul><li>Respond to customer inquiries via email, chat, and virtual fittings</li><li>Handle escalated concerns with professionalism and empathy</li><li>Manage tickets efficiently to ensure resolutions within 24-48 hours</li><li>Build lasting relationships through clear and caring communication</li></ul><p><br></p><p><strong><em>Team Support</em></strong></p><p><br></p><ul><li>Mentor and support junior associates as the team grows</li><li>Assist with onboarding and training new team members</li></ul><p><br></p><p><strong><em>Problem Solving & Communication</em></strong></p><p><br></p><ul><li>Investigate and resolve customer issues promptly</li><li>Collaborate with internal teams to address recurring concerns</li><li>Respond to customer reviews on Google and other platforms</li><li>Track and share trends or feedback with management</li></ul><p><br></p><p><strong><em>Quality & Product Knowledge</em></strong></p><p><br></p><ul><li>Maintain expert knowledge of Park & Fifth products and policies</li><li>Ensure all customer interactions reflect our brand values and standards</li><li>Follow up with customers after virtual fittings or orders to enhance their experience</li></ul><p><br></p><p><strong>What We're Looking For</strong></p><p><br></p><ul><li>Strong written and verbal communication skills</li><li>Compassionate, professional, and customer-focused</li><li>Highly organized and detail-oriented</li><li>Comfortable working both independently and collaboratively</li><li>Adaptable to changing workloads and priorities</li><li>Interest in the bridal or fashion industry is a plus!</li></ul><p><br></p><p><strong>To Apply:</strong></p><p><br></p><p>Please email <strong><em></em></strong> with your resume and a short cover letter telling</p><p>us why you'd be a great fit for our Park & Fifth team. We look forward to hearing from you!</p>