Coffee Inside Sales Representative

Job Description

<p>Are you that friend who always recommends the best beans, debates pour-over vs. espresso, and knows your way around a grinder? If your idea of fun includes brewing the perfect cup or talking shop about the latest espresso machines—<b>this job is for you.</b><br></p><p>We're hiring a <b>Coffee Inside Sales Representative</b> on behalf of a <b>growing, innovative specialty coffee distributor</b>. This isn't just retail—it's your chance to join a team of true coffee enthusiasts, help others discover the world of quality coffee, and grow with a company that lives and breathes caffeine-fueled passion.<br></p>
<b>Hours & Schedule:</b><ul><li>Full-time (45 hrs/week)<br>Monday–Friday: 9:00am–5:00pm<br>Saturday: 11:00am–4:00pm<br></li><li>Optional: 4-day workweek (37 hrs) with Saturday required.<br></li></ul><h3>Responsibilities<br></h3><ul><li><p>Help customers via <b>phone, email, chat, and in-person</b>—answering questions, recommending equipment, and guiding purchases.<br></p></li><li><p>Greet walk-in customers in our <b>showroom</b>, demo coffee machines, and create a welcoming, informative experience.<br></p></li><li><p>Handle <b>in-store transactions</b> (cash, debit, credit) with care and accuracy.<br></p></li><li><p>Stay up to date on the latest coffee trends and equipment.<br></p></li><li><p>Support other departments when needed during busy times—you're a team player.<br></p></li></ul><br><h3>Requirements</h3><ul><li>A <b>specialty coffee enthusiast</b> (not just a barista—this goes beyond shifts and lattes).<br></li><li>You know your <b>espresso machines, grinders, and brewers</b>—or you're hungry to learn every detail.<br></li><li>You're a <b>people person</b> who brings energy, patience, and great conversation to every interaction.<br></li><li>You're dependable, upbeat, and excited about helping others find their perfect coffee setup.<br></li><li>You want a <b>long-term opportunity</b> in a company where your passion can turn into a career.<br></li></ul>
      <b>Bonus Points If You:</b><ul><li>Have experience in coffee retail, barista work, or sales of coffee gear.<br></li><li>Know your espresso machines and grinders like the back of your hand.<br></li><li>Can explain the difference between conical and flat burrs without Googling.<br></li></ul><br><h3>Benefits</h3><ul><li><b>$20/hour</b> to start, with strong potential for future growth.<br></li><li><b>Full benefits</b> after 3 months (medical, dental, vision).<br></li><li><b>Paid vacation</b>: 2 weeks in year one, 3 weeks after that.<br></li><li><b>Paid lunch breaks</b><br></li><li><b>Work with fellow coffee geeks</b> in a fun, low-turnover environment.<br></li><li>Stable, full-time work in a company that values your input and love for coffee.<br></li></ul>
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<b><b>Other companies call this role:</b></b><br>
Customer Service Representative<br>
Customer Experience Associate<br>
Customer Service Agent<br>
Customer Care Representative<br>
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<hr>We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well".  All applicants will be contacted within 5 business days. No phone calls please. IND1<br>