Client Service Representative, Courier Services

If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Omnitrans is currently searching for a Client Service Representative, Courier Services to join our Courier team.

Responsibilities :

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients through open and interactive communication
• Manage large volume of shipments and provide status updates, reports and key performance indicator (KPI) to clients
• Process package data (shipments, re-ships)
• Coordinate dispatching / pickups with vendors and warehouses
• Follow up with clients/vendors to ensure resolution
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Initiate and follow up on tracers and delivery intercept
• Initiate and follow up on claims against courier service provider
• Perform general clerical duties
• Promote courier service and provide spot quotes
• Improve the department proficiency and coordinate with other departments

What you bring:

• 3 to 5 years of experience in customer service or related field
• Computer knowledge (word, excel)
• Excellent communication skills and fluent in French and English (written and spoken)
• Customer Service Skills
• Autonomous
• Prioritize and manage time effectively

What we offer:

• Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
• Have an impact on the growth of the company.
• A hybrid work environment with 2 days per week at the office.
• 24/7 telemedicine platform and an extra healthcare account expense.
• Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year.
• Grow your career in a reputable company.
• Work in a flexible company with an agile mindset.

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.