Claims Coordinator

Job Description

We are seeking an energetic Claims Coordinator to join our client on a permanent basis. This position will involve assisting clients who have been displaced from their homes. The successful candidate will be able to follow instructions with minimal supervision, work well in a team-oriented, fast-paced environment and will be able to show sensitivity and professionalism to their customers. This position is starting right away for the right person – don't wait to apply<br><br>
Role & Responsibilities:<ul><li>Address customer claims, gather requirements, inputting information to the system, follow up on claims and required information.</li><li>Managing incoming calls.</li><li>Effectively communicate (both written and spoken).</li><li>Support customers in understanding the services and processes within an insurance claim and by providing exceptional customer service.</li><li>Assist in selecting suitable services that meet our clients' requirements.</li><li>Prepare leases, contracts, payment authorization and other paperwork as required.</li><li>Liaise between policyholders, property managers and insurance adjusters.</li><li>Respond quickly to changing requirements.</li><li>Treat customers with empathy and professionalism, answering their questions and explaining the process.</li><li>Provide monthly statements such as outstanding payments from clients.</li></ul>
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Requirements:<ul><li>Excellent time management and prioritization skills.</li><li>Excellent communication skills in English.</li><li>Skilled conflict management, service focused and solution-driven mindset.</li><li>Experience in a service-based industry such as hospitality, real-estate or travel & tourism would be considered an asset.</li><li>A post-secondary degree or diploma is considered an asset but not required.</li><li>Desire to solve problems, help others, and work with urgency on multiple priorities.</li></ul>
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Benefits of the role:<ul><li>Permanent and full-time.</li><li>On-site parking is provided.</li><li>Comfortable Monday – Friday schedule, some overtime available.</li></ul>
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This is an excellent opportunity to assist people who are dealing with displacement or require related support. If you have a background that includes travel arrangements, hospitality coordination, or a related field – apply today<br><br>Visit our website at to view all our opportunities<br><br>About Equation Staffing Solutions:<br><p>Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.</p>