Posted:
Job Description
The Role:
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile:
- You have at least 1 year experience within a Customer Service role, ideally within the the Accounting Industry, Education and IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Flexible working options
- A role that offers a breadth of learning opportunities
- Fantastic work culture