Bilingual Customer Support Representative

Job Description

Bilingual (English/French) Customer Support Representative Richmond Hill, ON Permanent, On-Site Up to $50K + Benefits

Our client, a well-established and growing organization based in Richmond Hill, ON, is expanding its Customer Service team! They're seeking a Bilingual (English & French) Customer Service Representative who enjoys solving problems, supporting customers, and working with technology in a fast-paced, collaborative environment.

Why You'll Love This Role

• Competitive salary up to $50K, plus vacation time and comprehensive health & dental benefits
• Permanent, full-time position with long-term growth potential
• On-site in a modern Richmond Hill office with a supportive team environment

What You'll Do

• Respond to member inquiries via phone, email, and ticketing system in both French and English
• Process membership requests, updates, and cancellations accurately
• Manage and verify documentation to support rebate eligibility transfers
• Maintain and update member records in the CRM system, ensuring all information is current
• Handle deposit or cancellation disputes, escalating complex cases when appropriate
• Monitor shared inboxes, ensuring timely and professional follow-ups
• Generate reports and identify opportunities for process improvement
• Provide basic IT hardware and software support (training provided) to assist members effectively

What You Bring

• Bilingual proficiency in English and French (mandatory)
• 1-2 years of customer service experience, preferably in a technical, membership, or administrative environment
• Strong interest or experience in IT hardware and/or software support
• Working knowledge of Microsoft Office Suite
• Experience using CRM or ticketing platforms (asset)
• Excellent communication, organization, and problem-solving skills
  
  

At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.