Job Description
Job Title: Bilingual Customer Service Agent (Mandarin/Cantonese)
Tenure: Full-Time
Location: North York, ON
Pay Rate: $20/hr
Schedule
- Training (6 weeks): Monday–Friday, 9:00 AM – 5:00 PM
- After Training – Rotating Schedule:
- Week 1: Monday–Friday, 1:00 PM – 9:00 PM
- Week 2: Four weekdays, 1:00 PM – 9:00 PM + Saturday, 11:00 AM – 7:00 PM (Saturday hours may vary slightly)
About the Role
We are seeking Bilingual Customer Service Agents (Mandarin/Cantonese + English) to join our team in North York. This role offers full-time hours, structured training, growth opportunities, and performance-based incentives.
Key Responsibilities
- Handle inbound customer inquiries in Mandarin or Cantonese and English.
- Assist clients with billing, scheduling, and account support.
- Provide professional, courteous, and accurate customer service.
- Meet performance and service quality standards.
Requirements
- Fluency in Mandarin or Cantonese and English (written and verbal).
- Strong communication and interpersonal skills.
- Prior customer service experience is an asset.
- Ability to work rotating shifts and Saturdays.
- Comfortable in both in-office and remote work environments.
Job Type: Full-time
Work Location: In person
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