KTek Resourcing
- Responding to contacts from Service Desk customers and support teams
- Responsible for Phone, email, Self-serve (thru Service Now) intake, Technical Support and Non-Technical Urgent Incident support. It is the First Level Support and targets First Contact resolution.
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assign to appropriate second level teams
- Contributing technical content and departmental procedures to the Service Desk knowledge base
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts.
To apply, please visit the following URL:https://en-ca.whatjobs.com/pub_api__cpl__74596017__4809?utm_campaign=publisher&utm_medium=api&utm_source=4809→