Job Description
Job Description
Job Description
Salary:
A confidential organization in the electromechanical products sector is seeking anApplication & Support Engineer to join its technical team. This role provides advanced application guidance, hands-on troubleshooting, and engineering support for customer projects and internal product evaluations.
The successful candidate will work closely with cross-functional teams and will handle a mix of technical inquiries, product testing, and structured root cause analysis. This position requires on-site presence several days per week for hands-on evaluations and collaboration.
Key Responsibilities
Application Support & Engineering
Review technical requirements and recommend appropriate system configurations
Support customers with integration questions, mounting considerations, load and duty-cycle assessments, and application-specific challenges
Provide clear, accurate, and timely technical guidance to both internal teams and external users
Technical Troubleshooting
Conduct hands-on testing, inspection, and teardown of products to identify failure modes
Perform structured root cause analysis (e.g., 5 Whys) and propose corrective and preventive actions
Document findings and contribute to continuous improvement activities
Customer Support
Respond to technical inquiries within defined timelines
Provide guidance on installation, wiring, system compatibility, and operational considerations
Deliver support that is clear, actionable, and well-structured
Product & Project Assistance
Review customer drawings, specifications, and requirements
Support technical aspects of new projects, customized solutions, and internal development work
Documentation & Reporting
Create and refine technical documents, installation guides, troubleshooting materials, and FAQs
Maintain detailed case notes, test reports, and technical records
Internal Collaboration
Coordinate with support, quality, logistics, and engineering teams to resolve technical cases and share insights
Qualifications
Diploma or degree in Mechanical, Electrical, Mechatronics, or related engineering discipline
2+ years in technical support, applications engineering, or product support
Strong understanding of electromechanical systems and low-voltage components
Ability to read and interpret drawings, schematics, wiring diagrams, and technical documentation
Experience with diagnostic tools (e.g., multimeters, test equipment)
Familiarity with CAD software (e.g., SolidWorks) or basic programming/microcontroller platforms is an asset
Experience with structured root cause analysis
Technical & Software Skills
Comfortable working within CRM/ERP environments
Strong technical writing and documentation skills
Personal Attributes
Excellent communication skills, both written and verbal
Analytical and structured approach to troubleshooting
Organized, detail-oriented, and disciplined in documentation
Customer-focused communication style
Ability to manage multiple tasks with clear ownership
Collaborative, proactive, and comfortable working across teams
Work Environment
Hybrid role with required on-site days for hands-on product testing and cross-team collaboration
What This Role Offers
Competitive compensation
Opportunities for technical growth and exposure to a wide variety of applications
A role where engineering insight directly influences product quality and customer outcomes